Electronic Fund Transfer (EFT) FAQ

What is the Electronic Fund Transfer (EFT) program?

EFT is a method of payment that offers convenience and savings. It automatically deducts the minimum amount due on your invoice from your savings or checking account on the due date or the next business day.

How do I enroll?

Download the enrollment form or ask your agent. 

What do I need to sign up for EFT?

To complete the enrollment form you need a voided check, (or a bank letter for savings account withdrawals) and your policy number.

Is there an installment service charge?

Installment service charges are waived for EFT customers that receive E-Bills. There is a $2.00 per installment service charge for EFT customers that receive paper notices. View our E-Bill Enrollment Guide for help to sign up for EFT, and eliminate that $2.00 charge. 

Is there a transaction fee for using EFT?

No.

What is the amount and the date funds are transferred from my account?

Your invoice shows the minimum due amount and due date for your reference. The minimum due is the amount of the withdrawal. Payments will be withdrawn on the due date, except for weekend or holiday payments, which will be withdrawn the next business day.

After my enrollment, when will the first transfer occur?

It will be the installment following the initial sign up. Confirm your enrollment by reviewing your invoice. Payments will be deducted via EFT only when your invoice coupon shows “Do Not Pay” and “Thank you for being an EFT customer”. If you have any unpaid invoices please send payment by an alternate method.

If I make a change to my policy in the middle of a billing cycle, what will be the deduction amount for that month?

Your deduction will be the amount indicated on your most recent invoice. Any adjustments to your deduction amount, either additional charges or credits will be reflected in subsequent invoices.

What do I do to make a change to my EFT information?

The back of your EFT invoice has a change/delete form or this website has the form. Complete the information and send to the address listed.

Does the billing plan change when I enroll for EFT?

No, enrollment in the EFT program does not change your billing plan. However when your policy is renewed, at its expiration, it will automatically renew to a 12-pay installment plan (monthly installments).

What happens when I cancel my EFT enrollment?

When you cancel EFT enrollment, normal billing will continue, but installment service charges will apply. If the billing plan was a 12-payment plan, (only available for EFT customers) the billing will be changed to either a 9-payment or 4-payment plan. Please consult your agent.

When can I enroll in EFT?

You can enroll in EFT at any time.

If you enroll when your agent submits a new business application, installments will be spread evenly for the first year (this typically means 10 or 11 equal installments in the first year depending on the date the application is processed). You will have 12 equal installments in future years.

If you enroll on an existing policy, the number of installments will not change for the current policy term, but you will have 12 equal installments in future years.

What happens if my EFT transaction is returned due to insufficient funds?

The company will make two attempts to collect. If the second attempt is uncollectible, a cancellation pending notice will be issued, and no additional EFT attempts will be made. You will be responsible to present another form of payment prior to the cancellation effective date. The company will charge a $20 returned item fee and removal from the EFT program will result if this occurs a second time.

Can I choose a date for my EFT withdrawal?

No, the invoice due date determines your withdrawal date.

What happens if my policy goes into "cancellation pending"?

The EFT program is offered for payments on invoices only. If your policy is in pending cancellation, please remit payment and then you can be enrolled in the EFT plan.

Are Massachusetts Auto Insurance Plan (MAIP) policies eligible for ETF?

No. See our options for MAIP custiomers.