You have received your policy, paid your premium and have been secure in the knowledge that you have coverage for those
unfortunate events which can befall each of us. Whether you are a homeowner, automobile operator or business owner
you expect to receive the best possible care and attention when a claim occurs. Quincy Mutual successfully and professionally
handles thousands of claims each year. We have an enviable record of treating policyholders fairly.
What you should do if a loss occurs
Immediately contact your insurance agent who will provide us with the necessary information to
begin processing your claim.
If you are unable to contact your agent, you can contact Quincy Mutual directly
(24 hours a day, 7 days a week) or by reporting your claim online
(7 days a week except from 3:00 am - 4:00 am, Tuesday through Saturday).
For glass only claims, please call 1-866-423-7197.
For Roadside Assistance, please call 1-800-379-2333. Roadside Assistance is only available for customers that have the Auto Enhancement Endorsement.
To inquire on the status of your claim
Our customer service staff can provide you with general information on the status of your claim. Dial
617-770-5391 or 800-899-1116 (ext. 5391) during normal customer service
hours (8:00 AM - 4:30 PM)
You may contact your agent as well if you have a claim question. They can provide you with their expert advice and make
additional inquiries on your behalf.
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