Inquiries About Your Bill/Payments

There are two ways to find out more about your bill or the status of your payments:

 photo of couple status of your payments
  1. To inquire about the status of your payments or any general question about your bill you can contact our Customer Service staff between the hours of 8:00AM and 4:30PM at 617-770-5390 (ext. 5390) or 800-899-1116 (ext. 5390).
  2. You have access 24 hours a day to our Automated Billing Inquiry System. Dial 617-770-5140 or 877-796-6803. - You will be prompted to use your telephone key pad to input your policy number. Then just follow the instructions

Inquiries About Your Account

Login into your account through Insured Access to view policy and other relevant information.

Inquiries About Making Payments

Please go to the How To Pay Your Bill page to access all information about making payments. Or, go to the Payment Plan Options page if you want to set up a payment plan, or the How To Receive Your Bill page if you are interested in changing the way you receive your bill.

For More Information

If you have any other questions or concerns, please view our FAQ pages or contact us directly.