Automobile Claims Representative
Responsible for the investigation, evaluation, negotiation and settlement of automobile first party physical damage and
third party property damage insurance losses. Initiates contact with injured parties to obtain claim information and
establish potential exposure.
•Evaluates coverage, investigates and determines liability
•Negotiates and settles property damage claims and applies
comparative negligence where warranted
•Conducts recorded statement interviews
•Assigns appraisal to damaged
vehicles within required time limits
•Identifies injury exposures
•Refers cases of suspected fraud to the Special
•Applies knowledge of company processes and procedures to explain requirements to callers
self control in difficult situations
•Communicates over the telephone in a courteous and pleasant manner, projecting
confidence with a positive tone
4 year work related degree.
Insurance coursework desirable – AIC preferred
Minimum of two years handling automobile physical damage claims
•Familiar with varying laws of comparative negligence and safe regulations
with window-based PC applications
•Able to type 50 words per minute.
•Capable of analyzing information presented
and making decisions based on company guidelines
•Past experience pertaining to the processing of clear liability
•Prior experience of automobile practices in the state if Massachusetts
•Outstanding oral and
written communication skills
•Superior organizational skills required
Associate Automobile Claims Representative
The Associated Auto Claims Representative position provides an exciting and challenging opportunity to work in a dynamic
and fast-paced Claims environment.
The candidate will interact directly with customers. In this position, you
must be able to analyze information, make decisions based on company guidelines, possess demonstrated professional oral
and written communication skills, and have strong technical ability with computer systems. The candidate will gain an
understanding of automobile policies in the states of CT, MA and RI.
The Company is willing to train candidates
that the meet the education and experience required through on the job training and our fully funded Tuition Reimbursement
•Processes first party collision and comprehensive
•Processes third party property damage claims
•Evaluates coverage, investigates and determines
•Identifies injury exposures
•Refer cases of suspected fraud to the Special Investigation Unit
knowledge of company processes and procedures to explain requirements to callers
•Handles all returned company claim
checks and checks made payable to the company in a timely fashion.
•Does not include all responsibilities that may
be required to complete the job requirements for this position.
EDUCATION & EXPERIENCE:
candidates will have 4 year work related degree
•Prior work experience in customer service is preferred.
Quincy Mutual is committed to giving back to the community. Together with our employees and charitable partners, we strive
to make a positive impact on the community.
Resumes and inquiries may be submitted:
via email to:
via fax to:
via mail to:
Quincy Mutual Fire Insurance Company
P.O. Box 690392
Quincy, MA 02269-0392
Thank you for your interest in working for Quincy
Mutual. We are an Equal Opportunity Employer.