OPEN POSITIONS


Automobile Claims Representative

POSITION SUMMARY:

Responsible for the investigation, evaluation, negotiation and settlement of automobile first party physical damage and third party property damage insurance losses. Initiates contact with injured parties to obtain claim information and establish potential exposure.

PRINCIPAL RESPONSIBILITIES:

•Evaluates coverage, investigates and determines liability
•Negotiates and settles property damage claims and applies comparative negligence where warranted
•Conducts recorded statement interviews
•Assigns appraisal to damaged vehicles within required time limits
•Identifies injury exposures
•Refers cases of suspected fraud to the Special Investigation unit
•Applies knowledge of company processes and procedures to explain requirements to callers
•Maintains self control in difficult situations
•Communicates over the telephone in a courteous and pleasant manner, projecting confidence with a positive tone

JOB REQUIREMENTS:

EDUCATION:
4 year work related degree.
Insurance coursework desirable – AIC preferred


EXPERIENCE:

Minimum of two years handling automobile physical damage claims

SKILLS:
•Familiar with varying laws of comparative negligence and safe regulations
•Familiar with window-based PC applications
•Able to type 50 words per minute.
•Capable of analyzing information presented and making decisions based on company guidelines
•Past experience pertaining to the processing of clear liability automobile claims
•Prior experience of automobile practices in the state if Massachusetts
•Outstanding oral and written communication skills
•Superior organizational skills required


Associate Automobile Claims Representative

POSITION SUMMARY:

The Associated Auto Claims Representative position provides an exciting and challenging opportunity to work in a dynamic and fast-paced Claims environment.

The candidate will interact directly with customers. In this position, you must be able to analyze information, make decisions based on company guidelines, possess demonstrated professional oral and written communication skills, and have strong technical ability with computer systems. The candidate will gain an understanding of automobile policies in the states of CT, MA and RI.

The Company is willing to train candidates that the meet the education and experience required through on the job training and our fully funded Tuition Reimbursement program.

ADDITIONAL RESPONSIBILITIES:
•Processes first party collision and comprehensive automobile claims
•Processes third party property damage claims
•Evaluates coverage, investigates and determines liability
•Identifies injury exposures
•Refer cases of suspected fraud to the Special Investigation Unit
•Apply knowledge of company processes and procedures to explain requirements to callers
•Handles all returned company claim checks and checks made payable to the company in a timely fashion.
•Does not include all responsibilities that may be required to complete the job requirements for this position.

EDUCATION & EXPERIENCE:
•Desired candidates will have 4 year work related degree
•Prior work experience in customer service is preferred.


Quincy Mutual is committed to giving back to the community. Together with our employees and charitable partners, we strive to make a positive impact on the community.

Resumes and inquiries may be submitted:
via email to:
hr@quincymutual.com

via fax to:
617-770-5206

via mail to:
Quincy Mutual Fire Insurance Company
Attn: Human Resources
P.O. Box 690392
Quincy, MA 02269-0392


Thank you for your interest in working for Quincy Mutual. We are an Equal Opportunity Employer.