POSITION SUMMARY:
The Underwriting Account Specialist I is responsible for providing administrative and technical support to the underwriting team. This role assists underwriters with evaluating and processing commercial property and casualty transactions, ensuring accuracy, timeliness, and compliance across all workflows.The ideal candidate demonstrates strong organizational and communication skills, a willingness to learn, and a commitment to professional growth. This position serves as a foundational opportunity to develop underwriting knowledge and operational expertise within the Commercial Lines department.
*This role supports all underwriting with an immediate focus on Commercial Lines
This position currently follows a hybrid work schedule, with three in-office days. Tuesday and Thursday are Company anchor days, and the third day will be worked out with your manager.
PRINCIPAL ACCOUNTABILITIES:
• Assist underwriters with processing commercial property and casualty risks.• Confirm required information and acceptability for new and renewal business transactions.• Review and log incoming policies and correspondence in appropriate systems• Index transactions and prepare documents for processing.• Complete basic policy service transactions, such as form letters, follow-up diaries, and document updates.• Accurately enter and verify data in underwriting systems to maintain data integrity.• Support in issuing policy documents under supervision and according to established guidelines.• Review daily mail and ensure timely routing to appropriate personnel.
• Develop a working knowledge of Commercial Lines systems, processes, and insurance terminology.• Learn to interpret basic coverages, forms, and underwriting guidelines through formal and on-the-job training.• Participate in training initiatives, coursework, and team knowledge-sharing sessions.• Seek guidance from senior staff and management to continually build proficiency.• Demonstrate initiative by asking questions, seeking clarification, and applying newly acquired knowledge.• Progress toward completing relevant insurance courses (e.g., Intro to Underwriting, Insurance Policy Fundamentals, Intro to Risk Management).
• Develop professional working relationships with underwriters, peers, and other departments (Customer Service, Claims, Marketing, Personal Lines).• Communicate clearly and courteously with agents and internal stakeholders.• Participate in team meetings, training sessions, and feedback discussions.• Contribute to a positive and collaborative team culture through professionalism and dependability.
• Maintain organized records and assist with time studies or task documentation to support process improvement.• Identify minor workflow issues and recommend simple solutions to improve accuracy and efficiency.• Adhere to departmental standards for accuracy, timeliness, and service quality.• Support testing or implementation of new processes, rating tools, or systems as needed.
JOB REQUIREMENTS:
EDUCATION:
• Bachelor’s degree preferred, or equivalent work experience.• Pursuit of insurance coursework or professional designations (e.g., AINS, CPCU) encouraged.
EXPERIENCE:
• 0–2 years of experience in insurance operations or administrative support preferred.• Prior exposure to property and casualty insurance or underwriting processes is beneficial but not required.
SKILLS:
• Basic understanding of commercial insurance terminology and procedures (preferred).• Proficiency with Microsoft Office applications (Word, Excel, Outlook).• Strong organizational and data-entry skills with attention to detail.• Effective written and verbal communication skills.• Ability to follow well-defined procedures and prioritize multiple tasks.• Eagerness to learn and adapt in a dynamic, team-oriented environment.• Analytical aptitude and problem-solving capability.
Benefits Program Specialist
Position Summary
The Benefits Program Specialist leads the hands-on administration of comprehensive employee benefit and leaves programs. This role ensures alignment with organizational goals, legal / compliance mandates, and market trends while optimizing the employee experience. Acting as a subject matter expert, the specialist collaborates cross-functionally to develop benefit offerings that support workforce well-being, engagement, and retention.
Principal Accountabilities
Planning and Delivery
Business Insight and Analytics
Communication and Relationship Building
Leadership
Job Requirements
Experience
Education
Skills
Values
Business Analyst
The Business Analyst role involves assisting in the implementation of new product lines, product updates, and state-mandated changes in Homeowners, Dwelling Fire, and Automobile insurance rates, rules, and forms. This includes collaboration with Underwriting, Marketing, Operations, Information Systems, and Claims Departments to ensure seamless execution.
Job Knowledge
Prepare and submit detailed System Investigation Requests (SIRs) requiring advanced analysis and testing.
Maintain and update Personal Lines documentation on the Quincy On-Line administration system, ensuring accuracy and timeliness.
Update system File Maintenance Tables and perform proofing for accuracy.
Execute comprehensive system testing based on Test Matrices for projects and production bug fixes.
Enter and troubleshoot quotes in industry-standard rating software for Real-Time raters.
Perform manual rating reviews to ensure production accuracy and identify discrepancies with underwriting staff.
Contribute to weekly SIR/Project meetings, providing updates on SIR status and outcomes.
Deliver training sessions and materials for staff regarding completed testing projects.
Collaborate with teams across multiple office locations to address ongoing projects and troubleshoot issues.
Delivery and Productivity
Identify, document, and resolve system issues through SIR processes, ensuring timely communication of solutions to the Personal Lines Department.
Recognize system problems and decide when SIRs are necessary for resolution.
Prioritize and complete assigned projects with accountability for final sign-off.
Build and utilize basic queries in Sequel for policy listings, problem identification, and production monitoring.
Analyze data to ensure system accuracy and functionality.
Propose improvements to processes and systems.
Grit and Approach to Work
Remain adaptable to shifting project needs due to regulatory or company changes.
Demonstrate a willingness to learn new skills, such as advanced Excel and query building.
Bachelor’s degree required.
Minimum of three years in a related Property & Casualty insurance position, such as an Underwriter, Underwriting Assistant, or a Personal Lines agency producer.
Strong insurance background with detailed product knowledge.
Analytical and technical skills with systems expertise.
Familiarity with ISO.
Proficiency in Microsoft Excel and Word.
Effective communication and presentation skills.
Uphold the company’s vision to responsibly grow its business, people, and impact.
Adhere to a mission focused on financial security, risk management, and workplace integrity.
The Commercial Lines Product Development Senior Business Analysist II position requires a broad range of expertise related to developing new or enhanced insurance products, pricing and rating strategies, system improvement and functionality, and filing and regulatory compliance in the commercial insurance sector. The Senior Business Analyst II collaborates with various departments, including underwriting, claims, IT, and actuarial to solicit new products and ensure a shared understanding of business requirements and project objectives.
Project Management
Manage multiple projects with diverse scopes, ensuring timelines and deliverables are met.
Product Development
Development of commercial lines insurance products by conducting comprehensive market research, identifying customer needs, and assessing emerging industry trends.
Collaborate with cross-functional teams, including underwriters, actuaries, claims professionals, and legal/compliance experts, to design and create innovative and competitive commercial insurance products.
Define product features, coverage options, policy terms, and conditions that align with market demands and company objectives.
Maintain up to date knowledge of ISO’s rates, rules, forms, to recommend new product or pricing opportunities.
Stay up to date with commercial lines insurance regulations, compliance requirements, and industry best practices to ensure product designs, pricing strategies, and system configurations adhere to legal and regulatory guidelines.
Review and approve rate, rule, and form changes to file with the appropriate state insurance department.
Execute a detailed specification plan to IT for programing changes.
Pricing Strategies
Partner with actuarial to develop and implement pricing strategies for commercial lines insurance products, considering risk factors, loss experience, and actuarial analysis.
Work with actuarial to review analytic models for performance improvement.
Analyze pricing models, underwriting guidelines, and market competition to ensure profitability targets are met while maintaining competitive pricing.
Drive the annual scheduled rate reviews and filing implementation.
Present to underwriting, actuarial, and marketing the necessary price changes by business segment and the market dislocation that may result utilizing the product development rate review model.
Data Analysis
Analyze data related to claims, underwriting, losses, and market trends to derive insights and inform product development and pricing decisions.
Work with actuarial on predictive analytics opportunities to identify patterns, assess risk exposure, and develop pricing strategies.
Utilize rate models pricing models and tools to support data-driven decision-making.
Systems
Assess the effectiveness of existing systems and technology infrastructure used in commercial lines product development, pricing, underwriting, and policy administration.
Identify opportunities for system enhancements, process automation, and data integration to improve operational efficiency and accuracy.
Collaborate with IT teams and vendors to implement system upgrades, integrations, and enhancements, ensuring seamless workflows and data integrity across various systems.
Collaborate with IT to define test plans, test cases, and test scenarios.
Participate in system testing, user acceptance testing, and regression testing to ensure the quality of deliverables.
Analyze and resolve defects or issues identified during testing phases.
Provide support during implementation, including user training and post-implementation support.
Strategic Planning
Drive strategic guidance and insights to senior management based on market research, pricing analysis, and product performance evaluations.
Collaborate with cross-functional teams to ensure alignment and effective implementation of product development, pricing, and system initiatives.
Reinsurance
Develop an understanding of Quincy Mutual’s reinsurance rating, protection, pricing, and contract process of Treaty, CAT, Equipment Breakdown, Cyber and EPLI.
Deliver requested data to company reinsurance officer.
Participate in reinsurance meetings.
Relationship Building and Business Development
Foster strong relationships with internal and external stakeholders, including executives, underwriters, IT, marketing, vendors, and regulatory bodies.
Collaborate closely with cross-functional teams to ensure alignment and effective implementation of product development, pricing, and systems initiatives.
Communicate product updates, pricing strategies, and system enhancements to stakeholders, providing clear and concise information.
Training
Communicate product updates, enhancements, and new offerings to internal teams and external stakeholders. Provide training and support to ensure a clear understanding of the product’s features and benefits.
Provide training and guidance to end-users on new systems, processes, and tools to ensure smooth adoption and proficiency.
Create and update BOP manuals and Agent manuals annually.
Business Insight, Analytics and Process Improvement
Proficiency in using models and predictive analytics to forecast the impact of rate changes on business profitability and growth.
Partner with actuarial to utilize advanced data analytics, statistical modeling, and predictive analytics to generate insights and drive informed decision-making. Perform analysis of data related to claims, underwriting, losses, and market trends to identify patterns and opportunities.
Apply data-driven insights to enhance product offerings, pricing strategies, and operational efficiency.
Additional Accountabilities
Assist Product Development Manager in Ad Hoc projects and research outside those responsibilities outlined above.
Bachelor’s Degree
Professional designation of Chartered Property Casualty Underwriter is preferred.
10-15 years commercial insurance industry experience in product development, underwriting, or operations fields.
Strong knowledge of Businessowners, Commercial Auto, and Commercial Package lines.
Expertise in underwriting processes, policy forms, and pricing methodologies.
Experience analyzing market trends, competitive research, and product performance.
Advanced Excel skills, including Pivot Tables and VBA programming.
Proficiency with WINS-based systems, rating engines, and data analytics tools.
Ability to collaborate with stakeholders and align strategies with business goals.
Excellent communication skills to convey complex information and deliver training.
Familiarity with insurance laws, regulations, and compliance standards.
Legal and Business Operations Administrator
The Legal and Business Operations Administrator plays a key role in supporting the Legal Department of a property and casualty insurance company. This position provides critical assistance with corporate governance, entity management, regulatory compliance, and investment-related transactions, ensuring the company’s operations align with legal and regulatory standards. The role supports real estate and renewable energy investments, helping maintain the company’s legal structure and compliance with state insurance regulations. This position is focused on business and regulatory operations and does not involve litigation support.
Judgement
Support for Office of the General Counsel
Salary Range: $75,000 – $85,000 per year. This range is a good faith estimate which reflects the annual salary we reasonably expect to pay for this specific full-time position at the time of posting. The actual salary offered will be based on several factors including the candidate’s experience and qualifications.
Quincy Mutual Group is seeking a dynamic Underwriting Manager to lead our Personal Lines Underwriting team. This leadership role is central to driving profitable portfolio growth, strengthening agency relationships, and ensuring company strategies align with sound risk management.
We’re looking for an experienced professional with proven team leadership skills and a strong background in Personal Lines or Commercial Lines underwriting. The ideal candidate will be a strategic thinker who can balance analytical decision-making with relationship management.
Manage underwriting to ensure compliance with company guidelines, service standards, and strategic objectives.
Support, develop and implement underwriting guidelines, procedures, and workflow improvements to optimize efficiency and quality.
Design and continuously improve underwriting processes and risk selection at both the individual risk and portfolio level.
Oversee monthly, quarterly, and annual portfolio reviews to monitor portfolio performance, trends, and profitability identifying opportunities for continuous improvement.
Monitor and evaluate the effectiveness of underwriting guidelines to ensure alignment with risk appetite and corporate goals.
Manage team workload and workflow to ensure timely and accurate underwriting decisions and meet service level expectations.
Ensure underwriting actions are compliant with regulatory requirements and internal controls.
Collaborate with Marketing to develop, implement and monitor agency management strategies, including joint marketing activities and production calls.
Use data-driven insights to guide underwriting decisions, monitor risk appetite, and improve portfolio performance.
Utilize business intelligence to identify and take advantage of profitable growth opportunities as well as to address unprofitable business.
Contribute to and participate in state rate filings, rule revisions, and regulatory updates; interpret implications for underwriting strategy and operations.
Collaborate with stakeholders to integrate data to drive continual improvement in the efficiency and accuracy of the underwriting process.
Foster strong working relationships with internal and external stakeholders through regular engagement, communication and training.
Represent the company as a knowledgeable spokesperson on underwriting philosophy, product offerings, and service model, flexing style based on audience.
Partner with stakeholders to develop and present underwriting KPIs that reflect operational performance and strategic outcomes.
Partner with Marketing to evaluate underwriting quality, agency performance and growth alignment.
Ensure underwriting decisions are clearly communicated and support a consistent, customer-focused agent and policyholder experience.
Facilitate cross-functional collaboration with Claims, Actuarial, Product, and IT teams to align underwriting practices with broader business goals and share market intelligence and represent underwriting on corporate initiatives
Manage Underwriters, providing training, mentorship, and ongoing performance feedback.
Set team goals, monitor workflows, and ensure consistency in underwriting judgment and service delivery.
Identify training needs through quality reviews and implement coaching and development strategies to improve technical knowledge and service levels.
Support professional development through individual coaching, skill-building opportunities, and succession planning.
Promote a culture of engagement, accountability, and continuous improvement across the organization.
Lead underwriting performance management by evaluating staff performance, developing improvement plans, and actively participating in talent acquisition and onboarding.
Provide oversight and expert input on complex or high-value risks, ensuring sound risk analysis and compliance with company guidelines and goals.
Qualifications
At least 10 years of experience in personal lines property and casualty underwriting.
At least 4 years in a leadership or supervisory capacity with proven results in performance development and coaching.
Bachelor’s degree required; concentration in business, risk management, or a related field is preferred.
Chartered Property Casualty Underwriter (CPCU) or other certifications in insurance underwriting or management preferred.
Leadership, sound judgement, training and coaching skills.
Excellent analytical and problem-solving skills with proficiency in understanding and utilizing data analytics and decision tools.
Excellent oral and written communication skills.
Strong organizational and time management skills to manage multiple priorities and meet deadlines.
Proficient in Microsoft Office Suite and underwriting systems.
Demonstrated ability to drive change, lead projects, and mentor team members.
Commitment to integrity, customer service, and high ethical standards.
Collaborative mindset with the ability to work across departments.
Open to innovation, process improvement and continuous learning.
Strong leadership presence with a focus on developing others.
Position Summary:
The Senior Business Analyst leads and facilitates the implementation of new product lines, product updates, and state-mandated changes for Homeowners, Dwelling Fire, and Automobile insurance. This role works in close collaboration with Underwriting, Marketing, Operations, Information Systems, and Claims to ensure alignment across departments. Core responsibilities include writing IT specifications, conducting testing, and overseeing seamless integration of changes into the company’s systems and workflows.
Principal Accountabilities:
Submit detailed System Investigation Requests (SIRs) requiring deep analysis, problem-solving, testing, and validation.
Manage underwriting program changes and rate change projects, including testing and sign-off.
Maintain Personal Lines On-Line Documentation and ensure the timely update and accuracy of manuals and guides.
Build and update Personal Lines Agency Guides, including final review and publishing to QOL.
Update system File Maintenance Tables and proof entries using Excel formulas like VLOOKUP, INDEX, MATCH, and IF statements.
Conduct system testing, including creating complex testing matrices and executing project testing.
Maintain and update real-time rating services, testing changes, and approving releases.
Leadership and Communication & Relationship Building
Lead weekly meetings, including SIR/Project meetings, IT/Personal Lines huddles, and Personal Lines Leadership discussions, providing updates and insights.
Provide training to staff on new products, changes, and QOL systems as needed.
Mentor and coach business analysts, providing guidance on insurance knowledge, data analysis, and best practices.
Collaborate across Quincy/Patrons teams for alignment on ongoing projects and issue resolutions.
Delivery & Productivity
Troubleshoot and document potential system or process problems, implementing solutions or coordinating with IT as needed.
Act as a liaison across departments to ensure smooth implementation of product lines and changes.
Determine when testing is complete and approve SIRs for implementation.
Identify system or process problems, evaluate options for resolution, and recommend appropriate actions.
Manage multiple projects simultaneously, adapting to changing priorities, maintaining focus under pressure and meeting applicable deadlines.
Build moderate to complex queries to monitor production, identify issues, and enhance efficiency.
Use data to confirm system functionality, validate updates, and ensure quality control.
Entrepreneurial Spirit
Adapt to evolving project requirements and provide innovative solutions to overcome obstacles.
Embrace learning opportunities to develop technical skills like Excel and database querying.
Recommend tools or procedures to improve team efficiency, including automated Excel worksheets.
Job Requirements:
Experience:
Minimum of five years in Property and Casualty Insurance as a Business Analyst or Production Analyst.
Education:
Bachelor’s Degree in Mathematics, Statistics, Computer Science, Finance, Actuarial Science, or a related field required
Skills:
Strong insurance background with detailed product knowledge and ISO expertise.
Advanced analytical and technical skills with systems knowledge.
Proficiency in Microsoft Excel, including formulas and data manipulation, and Microsoft Word.
In-depth experience with database querying systems.
Effective communication and presentation abilities.
Values:
Aligns with Quincy Mutual Group’s mission to adapt to market needs, enhance the company’s value, and ensure financial security for policyholders through integrity and collaboration.
Quincy Mutual is committed to giving back to the community. Together with our employees and charitable partners, we strive to make a positive impact on the community.
Resumes and inquiries may be submitted:via email to: talentacquisition@quincymutual.comvia fax to:617-770-5206via mail to:Quincy Mutual Fire Insurance CompanyAttn: Human ResourcesP.O. Box 690392Quincy, MA 02269-0392Thank you for your interest in working for Quincy Mutual. We are an Equal Opportunity Employer.