The Claims QA Manager is responsible for the Quality Assurance Review, Internal audit, and Training for the Claims team. This position will establish Quality Assurance procedures and perform reviews for Claims handling, from First Notice of Loss through Closing and Subrogation, to ensure timely, efficient, fair, and prudent processes consistent with the Company’s established “Claims Philosophy” and “Standard Operating Procedures.”

This position will work with claims management to maintain Standard Operating Procedures and a training curriculum in compliance with laws and regulations. Supports a positive learning environment by developing, organizing and presenting individual and group training sessions pertinent to quality claim resolution for Claims leaders and adjusters/examiners as needed.

Conducts file reviews to ensure adjusters/examiners understand and apply training subject matter on a consistent basis.

This position also develops reporting on trend analysis, establishes measurable Key Performance Indicators for quality assurance and training to support continuous quality improvement within the Claims Department.

Over time, role may broaden with additional responsibilities pertaining to quality and training to meet the needs of other Claims functions.






On-site in office for training period and then hybrid schedule once fully trained.



The Customer Service position provides an exciting and challenging opportunity to work in a dynamic and fast-paced Customer Service environment.

The Customer Service Representative will excel in customer service, directly impacting our customers and agents and demonstrating a true commitment to customer service excellence through positive, effective, and diplomatic oral and written communication skills. Knowledge of company billing, claims, and underwriting procedures is required. Candidate has the ability to defuse negative situations with professionalism and maturity.

The Company is willing to train candidates that the meet the education and experience required through on the job training and our fully funded Tuition Reimbursement program. A candidate for this position should be comfortable using virtual meeting applications for the purposes of training, coaching and mentoring from the department manager. 

Training for this role will be onsite. There is an option for a hybrid work schedule, with in-office days on Tuesdays & Thursdays, when the training period concludes.




Work with company licensed independent agents. Select, price, and determine conditions for writing commercial lines accounts. Responsible for developing relationships that will provide increased opportunity to write profitable commercial lines business.  Identify opportunities to improve products and service in the department; assists in development and implementation of these programs.


Review and analyze insurance applications, loss history and inspection reports

Evaluate information presented to identify exposures and solicits additional information to base decision to accept or decline according to company policies and objectives

Classify risks, determine individual risk pricing factors, assigns specific endorsements

Understand and utilize company specific analytic modules when reviewing new business and renewal accounts

Process new business, renewals, and endorsements in a timely manner

Secure additional information as needed from sources to include: agents, underwriting guides and manuals, inspections

Evaluate exposures to identify exposures to loss

Secure reinsurance according to company objectives

Provide assistance to agents in such areas as providing optional quotations, alternative coverage options, explanations of coverages, as well as clarification of loss control recommendations and suggested risk management improvements

Maintain and develop relationships with assigned agents to achieve growth and profit objectives 

Collaborate with marketing representatives to establish any specific agency activities or visits. 

Participate in review of policies and procedures of the company

Assist in training of new staff.

Contribute to company underwriting guidelines by identifying needs to underwriting mangers and vice president and working in assigned projects

This job description is not all inclusive and may include additional duties if needed



Bachelor’s Degree

Professional designation of Chartered Property Casualty Underwriter is preferred.


2-4 years in insurance underwriting department or courses to include completion of an underwriter training schedule.


Ability to analyze applications and develop information to identify exposures, hazards, and controls.

Ability to analyze loss history to identify exposures or trends to apply to the acceptance, declination, and pricing decisions.

Ability to work with agencies in developing business relationship with courtesy, tact, and efficiency.

Decision making skills in applying underwriting knowledge and company policy.

Oral and written communication skills in conversations and correspondence advising agents of underwriting decisions and company products.

Interpersonal skills in working with agents and in assisting other staff in analysis.

Recognizing work flow patterns and ability to identify downstream changes.

Ability to work in a dynamic team environment.

On-site in office for training period and then hybrid schedule once fully trained.



Assist underwriters in a supportive underwriting capacity to help evaluate and process property and casualty risks. Confirm required information and acceptability in authorized classifications for renewal and new business transactions. Demonstrate strong clerical and technical skills to ensure accuracy and efficiency in our operating procedures while utilizing multiple systems. Identify opportunities to improve productivity and overall processes within the department and assist in the development of these methods. Complete individual tasks in a timely and accurate manner while also contributing to a team environment by accomplishing additional job-related responsibilities.


•Accurately rate assigned transactions using commercial lines rating manuals and/or available computer systems.
•Issue complete policy declarations and forms according to ISO and Quincy Mutual filings.
•Resolve rating questions and problems within the scope of his/her authority.
•Appropriately code and enter statistical and premium information for new issues, renewals, cancellations, endorsements and reinsurance transactions into multiple systems.
•Perform test functions in the rating and operations of new systems or system updates per written and verbal instructions.
•Complete quality control checks of assigned product lines.
•Update operation manuals as information is received from various sources.
•Process and mail legal notice transactions for all product lines per state and ISO regulations.
•Receive applications and log information in Excel spreadsheet.
•Assist in training new staff members.
•Review daily mail for processing.
•Order inspection reports and audits as requested by underwriters.
•Review and/or process loss control responses.
•Complete form letters in MS Office and diaries for follow up.
•Answer telephone, assist agents in customer service inquiries and determine information to solicit for call referrals.
•Update and maintain agency list and new business logs.
•Conduct initial review of inspections as received.
•Perform additional responsibilities as required.
•This job description is not all inclusive and may include additional duties if needed.



•Bachelor’s Degree or equivalent work experience required.
•Professional designation of Chartered Property Casualty Underwriter is preferred.


•2-4 years experience in the insurance field with an understanding of property and casualty terminology, and underwriting practices preferred.


•Excellent written and verbal communication and interpersonal skills
•Basic typing skills
•Basic computer knowledge in word processing and excel spreadsheet applications
•Ability to follow well defined procedures with good organizational skills
•Knowledge of insurance terminology necessary to accomplish rating functions and complete necessary policy forms
•Ability to comprehend and utilize commercial insurance rating manuals
•Aptitude to learn and apply knowledge to available computer systems for processing
•Analytical skills to evaluate discrepancies in manually prepared and/or system completed transactions
•Ability to manually rate various insurance coverages using multi-step computations to obtain coverage premiums with consistent accuracy.
•Ability to read, understand and implement written company procedures and insurance regulations
•Strong attention to detail
•Ability to adapt to change in a fast-paced environment

On-site in office for training period and then hybrid schedule once fully trained.



The Auto Casualty Adjuster is responsible for the investigation, evaluation, negotiation, and settlement of automobile bodily injury claims and the handling of collision, rental, physical damage, and adverse subrogation claims associated with such claims.  Potential hybrid work opportunity available.  


  • Interprets and determines policy coverages under personal and commercial lines automobile policies.
  • Performs timely and thorough investigations including  contacting and interviewing the various parties involved in a loss and conducting recorded interviews as warranted.
  • Applies a working understanding of laws and regulations to evaluate liability and damages in a timely fashion.
  • Maintains an open line of communication with the insured, unrepresented parties, and their attorneys.
  • Establishes adequate and timely reserves in accordance with company guidelines.
  • Completes injury evaluations and negotiates with attorneys and other parties, in good faith, to ensure fair and equitable settlements of bodily injury and property damage claims.
  • Identifies potentially fraudulent claims for referral to the Special Investigations Unit.
  • Identifies subrogation opportunities.
  • Educates customers and other involved parties throughout the claims process.
  • Appropriately documents claims handling process in compliance with company guidelines.
  • Makes recommendations regarding litigation matters.
  • Provides excellent customer service.
  • Maintains applicable professional licenses in designated states.


  • Four-year college degree or commensurate casualty claims experience required.
  • 3+ years’ experience working as an auto casualty/bodily injury adjuster with some property damage adjusting experience preferred.
  • Ability to multi-task and effectively deal with interruptions.
  • Ability to meet assigned deadlines.
  • Ability to work under pressure and execute sound judgment in sensitive situations.
  • Strong negotiation, analytical, and communication skills required.
  • Must be reliable, have a high level of initiative and self-motivation, and the ability to work with limited supervision.
  • Must be well organized with the ability to prioritize and multi-task. 
On-site in office for training period and then hybrid schedule once fully trained.


The Marketing Communications & Events Administrator is responsible for developing and coordinating company communications such as agency bulletins, quarterly newsletters, creating and maintaining brochures and training manuals, participating on Quincy Mutual’s social media team, and organizing company events. This position also provides communication and events support for the Human Resources department and administrative support to Executive Officers.  Serves as backup as it relates to agency licensing and processing agency appointments.  As the Marketing Communications & Events Administrator is in frequent contact with senior executives, agents, and vendors, strong communications skills and a high level of attention to detail are a must.

This position currently follows a hybrid work schedule, with in-office days on Tuesdays & Thursdays.


  • Facilitate the development of various corporate communications, including coordinating content for the drafting, editing and development of advertising and marketing materials as well as training documents.
  • Coordinate, prepare and publish the Quincy Mutual Group quarterly newsletter and work with department leaders in preparing and distributing agency bulletins on an as needed basis.
  • Develop and coordinate email communication to agents and outside marketing representatives on certain Marketing programs.
  • Participate in the company’s social media presence as a member of the social media committee. Act as liaison with social media vendors.
  • Work with marketing leaders on bi-weekly Senior Management report.
  • Develop content for employee engagement and other Human Resources communications and initiatives.
  • Liaison to website vendor for


  • Provide assistance with marketing event planning, including identifying venues, interacting with vendors, developing invitations, maintaining attendance logs and distributing tickets.
  • Partner with Human Resources in developing employee events.

Additional Responsibilities

  • Serve as backup to Marketing Clerk for various state insurance regulations relating to agency licensing,
  • Provide administrative support to the Marketing team, Human Resources Department, CEO, President, and General Counsel.
  • Maintain Company’s outstanding reputation by accepting ownership for accomplishing new and different requests or ideas and exploring opportunities to add value to the organization.
  • Identify and execute opportunities for process improvement.

This job description is not all inclusive and may include additional duties if needed.


  • Excellent professional communication and presentation skills.
  • Demonstrated ability to exercise sound judgment, including acting with tact and diplomacy to ensure the confidentiality of sensitive matters.
  • Ability to draft or prepare official documents that are grammatically correct, with ability to edit and proof read before distribution.
  • Ability to take initiative, prioritize and multi-task to meet deadlines and deliverables.
  • Ability to act with a high level of professionalism when dealing with departments across all lines of business and with external parties.
  • Client and Agency Relationship experience.
  • Experience coordinating travel logistics, planning and scheduling large meetings and events.
  • Expert knowledge of MS Office suite (MS Office, Excel, Outlook and PowerPoint) Windows Operating Systems, & Adobe (including InDesign).


Bachelor’s degree in Marketing, Business Administration, Communications, or related field.

Property and Casualty Insurance Courses preferred.

Min. 5 years of equivalent professional experience.



Evaluate personal auto, property and liability risks for acceptability in accordance with company underwriting guidelines and philosophies. Build positive relationships with agents and team members to achieve department and company goals.  Assist underwriters in an engaging team environment.

Provide strong operational support to ensure insurance product transactions are completed accurately and in a timely manner.  Identify opportunities to improve productivity and processes within the department and assist in the development and implementation of these methods. Complete individual tasks in a timely and accurate manner while also contributing to a team environment by accomplishing additional job-related responsibilities.


Underwriting Support

  • Support underwriters in reviewing and evaluating homeowner, automobile, and personal umbrella based on established guidelines to assess risks for such items as adequate coverage, type, amount, location of risks, and proper pricing.
  • Assist with the processing of new business applications, renewals, endorsements, cancellations, reinstatements and non-renewals.
  • Review transactions to determine proper methods of processing.
  • Verify data and perform technical tasks in the data processing function.
  • Examine, revise, approve, and dispatch input and output materials according to established specifications.
  • Order and review miscellaneous reports needed in the rating and underwriting processes, such as Motor Vehicle Reports, loss history reports, credit checks, outside inspections, loss control, etc.

Agent Relationships

  • Develop productive relationships with the assigned agents by providing timely and professional customer service to facilitate the business processes.
  • Develop an understanding of assigned agents’ book of business to better apply analytical tools and metrics for decision making.
  • Contribute to effective marketing of company products and the development of essential agent engagement through the delivery of a high level of customer service.
  • Field and answer call overflow from underwriters in a prompt manner.
  • Handle escalated calls, exercising good judgment to make appropriate, respectful recommendations.

Other Responsibilities

  • Proactively identify ways to improve processes and efficiency.
  • Assist with the training and mentoring of junior team members.
  • Maintain organized and fully-documented Underwriting Files and databases on specific customer information and inquiries.
  • Complete quality control checks of assigned product lines.
  • Ensure responsibilities are completed accurately and in a timely manner.
  • This job description is not all-inclusive and may include additional duties as required.



Bachelor’s degree, or equivalent combination of education and experience.

Property & Casualty insurance courses preferred.                


Minimum of one year of processing experience/exposure to property and casualty underwriting.


  • Excellent written and verbal communication and interpersonal skills, including the ability to effectively communicate with internal and external customers and in a team environment.
  • Experience with Microsoft Office, including Word, Excel and Outlook
  • Basic knowledge of underwriting guidelines and rating an added benefit
  • Detail oriented and ability to multi-task while meeting deadlines and achieving expected levels of quality and accuracy.
  • Ability to adapt to change in a fast-paced environment and handle multiple priorities
  • Analytical and mathematical skills to evaluate discrepancies in manually prepared and/or system-completed transactions and  to interpret underwriting instructions accurately
  • Ability to evaluate and identify the information required to make good underwriting decisions
  • Ability to make good judgment and sound recommendations.
  • Willingness to learn, apply, and increase knowledge in broad range of insurance laws, company policies, computer systems, and procedures relating to underwriting and operational procedures. 



As a member of the Human Resources department, the HR Generalist is expected to provide general HR services and support to employees and managers on-site and remotely.

The HR Generalist position is responsible for maintaining accurate employee, benefit, and payroll data, coordinating and processing bi-weekly payroll for 275+ employees in three companies, processing benefits enrollments and changes with vendors, and assisting employees with payroll and benefits questions. 

The position is also involved in a variety of aspects of the Human Resource function including talent acquisition, talent development, employee engagement initiatives and wellness programs.  The HR Generalist will provide information and guidance to employees regarding company policy and procedures and assists with other duties as assigned by the Human Resources Manager and/or Vice President of Human Resources. 

This position requires the ability to balance administrative HR work with projects/ initiatives efficiently.  A high level of professionalism is required to meet the legal and professional obligations of maintaining strict confidentiality. The HR Generalist will refer complex issues or potential legal problems to the Human Resources Manager and/or Vice President of Human Resources


HRIS and Payroll

  • Process three (3) bi-weekly payrolls for Quincy Mutual and subsidiaries
  • Provide assistance to employees on personal information changes
  • Maintain the data integrity of the HRIS/ Payroll system
  • Partner with HR colleagues, vendors  and other stake holders to assist in  implementing system enhancements
  • Ensure accuracy of daily attendance reporting 
  • Ensure accurate data and reporting  for security and emergency contact systems


  • Ensure timely administration of benefits including– enrollment, termination, and billing
  • Provide back-up for COBRA compliance.
  • Provide back-up for FMLA leave documents to employees
  • Monitor Workers Compensation billing and annual audits
  • Provide recommendations for and support Wellness program activities

Talent Acquisition

  • Provide support to HR Business Partner on recruiting activities including, posting positions, applicant tracking, scheduling interviews, screening resumes, and providing candidate follow-up
  • Facilitate background check process

Talent Development

  • Oversite of day-to-day operations of employee education programs including, answering employee questions, processing requests, scheduling classes and reporting

 Employee Engagement

  • Conduct new employee orientation and on-boarding activities
  • Assist HR leadership on planning and executing employee engagement activities / programs
  • Draft content for Company communications


  • Identify opportunities for process improvements and make recommendations for increased efficiency.
  • Assist VPHR and HR Manager with various projects when requested.
  • Ensure compliance with Federal and State laws
  • This job description is not all-inclusive and may include additional duties if needed


Bachelor degree in Human Resources, Business or related field or equivalent


  • Minimum 3 years of consistent Human Resources experience.
  • Proficiency in working with an HR Information / Payroll System a must
  • Experience with reporting tools a plus
  • Experience with developing and implementing process improvements
  • Familiarity with commonly-used concepts, practices, and policies, and federal and state regulations within the HR fields


  • Ability to maintain strict confidentiality
  • Strong organization and time management skills
  • Professionalism and mature sense of accountability
  • Excellent written and verbal communication skills
  • Ability to process and present analytical information
  • Detail-oriented and deadline-driven
  • The ability to make recommendations to resolve problems and issues

Quincy Mutual is committed to giving back to the community. Together with our employees and charitable partners, we strive to make a positive impact on the community.

Resumes and inquiries may be submitted:
via email to:

via fax to:

via mail to:
Quincy Mutual Fire Insurance Company
Attn: Human Resources
P.O. Box 690392
Quincy, MA 02269-0392

Thank you for your interest in working for Quincy Mutual. We are an Equal Opportunity Employer.