Customer Service Representative
Position Overview
The Customer Service Representative (CSR) role offers an exciting and dynamic opportunity to work in a fast-paced environment within the Customer Service Department of a Property and Casualty Insurance Company.The CSR plays a vital role in building and maintaining strong relationships with customers and agents, ensuring exceptional service through professional, effective, and diplomatic communication. This role directly impacts customer satisfaction and strengthens the company’s reputation.The ideal candidate will exhibit accountability, teamwork, professionalism, and proactive problem-solving while demonstrating integrity and a commitment to customer service excellence.Initial training for this role will be onsite. There is an option for a hybrid work schedule when the introductory training period concludes, with in-office days on Tuesdays & Thursdays, with the third day to be discussed with your manager.
Key Responsibilities
Customer Communication & Support
Product & Policy Knowledge
Problem-Solving & Issue Resolution
Technology & Virtual Communication
Qualifications
Initial training for this role will be onsite. There is an opportunity for a hybrid work schedule when the introductory training period concludes.
POSITION SUMMARY:
The Complex Auto Claims Representative is responsible for the investigation, evaluation, negotiation and settlement of personal and commercial automobile first party physical damage and third-party property damage insurance losses. This position initiates contact with injured parties to obtain claim information and establish potential exposure. Handles complex PD claims involving several parties. The Complex Auto Claims Representative handles and responds to arbitrations, large losses, 93A demands and suit papers. This position assumes the handling of automobile physical damage claims, to include complex coverage issues, policy limit exposures, and pre-suit.
PRINCIPAL ACCOUNTABILITIES
Job Knowledge
Judgment
Determine coverage and liability in a prompt and judicious manner based upon the information at hand, demonstrating effective critical/strategic thinking and sound decision making.
Make sound decisions with imperfect information.
Direct and control the activities and costs of outside vendors.
Identifies potential fraud and opportunities for potential subrogation or risk transfer.
Communication, Relationship Building and Teamwork
Communicates over the telephone in a courteous and pleasant manner, projecting confidence with a positive tone.
Effectively present and discuss loss facts and issues in discussion to peers and members of management.
Technology & Information
JOB REQUIREMENTS:
EDUCATION:
EXPERIENCE:
Minimum of 1 to 2 years handling auto physical damage claims or prior insurance experience.
SKILLS:
Superior verbal and written communication skills, with the ability to clearly articulate coverage and liability determinations in a prompt, professional, and courteous manner
Strong interpersonal and negotiation skills to achieve quality claim resolutions
Skilled in managing multiple priorities and claim-related issues simultaneously, maintaining attention to detail and meeting deadlines in a fast-paced environment
Proficient in independently reading, interpreting, and applying insurance policies, relevant laws, and regulations (including comparative negligence statutes) to make informed decisions and ensure compliance
Knowledge of liability automobile policies and state-specific regulations (CT, MA, RI)
Familiar with company policies and procedures pertaining to processing liability automobile and complex auto claims
Intermediate proficiency with Windows-based PC applications, including Word, Excel, and email
Superior organizational skills and collaborative thinking, with a natural emphasis on teamwork and strategy
Demonstrates strong initiative, responsibility, and work ethic
Must obtain required licensing within six months of hire
Director Human Resources
The Director of Human Resources (HR) at Quincy Mutual Group will provide leadership and coaching to support company leaders in achieving corporate objectives and business goals. Reporting to the Vice President of Human Resources, this position is responsible for key HR functions across Quincy Mutual and subsidiary companies including employee total rewards, talent development / performance management, talent acquisition, and HR operations / compliance. The successful candidate will be integral to fostering a positive workplace environment in line with our mission of providing a gratifying and rewarding workplace.
PRINCIPAL ACCOUNTABILITIES:
The Commercial Lines Product Development Senior Business Analysist II position requires a broad range of expertise related to developing new or enhanced insurance products, pricing and rating strategies, system improvement and functionality, and filing and regulatory compliance in the commercial insurance sector. The Senior Business Analyst II collaborates with various departments, including underwriting, claims, IT, and actuarial to solicit new products and ensure a shared understanding of business requirements and project objectives.This position currently follows a hybrid work schedule, with three in-office days. Tuesday and Thursday are Company anchor days, and the third day will be worked out with your manager.
The Facilities and Mail Services Coordinator plays a key role in maintaining the safety, functionality, and operational efficiency of the building and mailroom. This position is responsible for executing preventive maintenance, repairing equipment and building systems, assisting with mailroom operations, and ensuring a clean and safe environment. The role also includes the ability to respond to emergency maintenance calls during off-hours.
Job Knowledge:
Judgement:
Communication, Relationship Building and Teamwork:
Delivery and Productivity:
Analysis/Business Insight/ Compliance:
Leadership:
Demonstrate ownership of responsibilities and take initiative in identifying and solving facility-related issues.
Serve as a reliable team member by responding to off-hour emergencies as needed.
Maintain high standards of workplace safety and influence others by example.
High school diploma or equivalent required.
Technical training or certifications in HVAC, electrical, or plumbing a plus.
Prior experience in facility maintenance or a similar role preferred.
Hands-on experience with mailroom equipment, such as inserters and mailing machines, is advantageous.
Proficient in basic plumbing, electrical, and HVAC systems.
Able to operate mailing equipment and sort mail numerically.
Strong troubleshooting and problem-solving abilities.
Physical stamina to perform lifting, climbing, standing, and manual tasks.
Basic computer skills for logging maintenance work.
Effective time management and communication skills.
Quincy Mutual is committed to giving back to the community. Together with our employees and charitable partners, we strive to make a positive impact on the community.
Resumes and inquiries may be submitted:via email to: talentacquisition@quincymutual.comvia fax to:617-770-5206via mail to:Quincy Mutual Fire Insurance CompanyAttn: Human ResourcesP.O. Box 690392Quincy, MA 02269-0392Thank you for your interest in working for Quincy Mutual. We are an Equal Opportunity Employer.