The following are synopses of the posted positions. Please contact talentaquisition@quincymutual.com for more information.

Customer Service Representative

Position Overview

The Customer Service Representative (CSR) role offers an exciting and dynamic opportunity to work in a fast-paced environment within the Customer Service Department of a Property and Casualty Insurance Company.
The CSR plays a vital role in building and maintaining strong relationships with customers and agents, ensuring exceptional service through professional, effective, and diplomatic communication. This role directly impacts customer satisfaction and strengthens the company’s reputation.
The ideal candidate will exhibit accountability, teamwork, professionalism, and proactive problem-solving while demonstrating integrity and a commitment to customer service excellence.
Initial training for this role will be onsite. There is an option for a hybrid work schedule when the introductory training period concludes, with in-office days on Tuesdays & Thursdays, with the third day to be discussed with your manager.

Key Responsibilities

Qualifications


Claims Representative – Complex Auto

Initial training for this role will be onsite. There is an opportunity for a hybrid work schedule when the introductory training period concludes.

POSITION SUMMARY:

The Complex Auto Claims Representative is responsible for the investigation, evaluation, negotiation and settlement of personal and commercial automobile first party physical damage and third-party property damage insurance losses.  This position initiates contact with injured parties to obtain claim information and establish potential exposure.  Handles complex PD claims involving several parties.  The Complex Auto Claims Representative handles and responds to arbitrations, large losses, 93A demands and suit papers. This position assumes the handling of automobile physical damage claims, to include complex coverage issues, policy limit exposures, and pre-suit. 

PRINCIPAL ACCOUNTABILITIES

Job Knowledge

Judgment

Determine coverage and liability in a prompt and judicious manner based upon the information at hand, demonstrating effective critical/strategic thinking and sound decision making.

Make sound decisions with imperfect information.

Direct and control the activities and costs of outside vendors.

Identifies potential fraud and opportunities for potential subrogation or risk transfer.

Communication, Relationship Building and Teamwork

Communicates over the telephone in a courteous and pleasant manner, projecting confidence with a positive tone.

Effectively present and discuss loss facts and issues in discussion to peers and members of management.

Technology & Information

JOB REQUIREMENTS:

EDUCATION:

EXPERIENCE:

Minimum of 1 to 2 years handling auto physical damage claims or prior insurance experience.

SKILLS:

Superior verbal and written communication skills, with the ability to clearly articulate coverage and liability determinations in a prompt, professional, and courteous manner

Strong interpersonal and negotiation skills to achieve quality claim resolutions

Skilled in managing multiple priorities and claim-related issues simultaneously, maintaining attention to detail and meeting deadlines in a fast-paced environment

 Proficient in independently reading, interpreting, and applying insurance policies, relevant laws, and regulations (including comparative negligence statutes) to make informed decisions and ensure compliance

Knowledge of liability automobile policies and state-specific regulations (CT, MA, RI)

 Familiar with company policies and procedures pertaining to processing liability automobile and complex auto claims

Intermediate proficiency with Windows-based PC applications, including Word, Excel, and email

 Superior organizational skills and collaborative thinking, with a natural emphasis on teamwork and strategy

Demonstrates strong initiative, responsibility, and work ethic

Must obtain required licensing within six months of hire


Director Human Resources

POSITION SUMMARY:

The Director of Human Resources (HR) at Quincy Mutual Group will provide leadership and coaching to support company leaders in achieving corporate objectives and business goals. Reporting to the Vice President of Human Resources, this position is responsible for key HR functions across Quincy Mutual and subsidiary companies including employee total rewards, talent development / performance management, talent acquisition, and HR operations / compliance. The successful candidate will be integral to fostering a positive workplace environment in line with our mission of providing a gratifying and rewarding workplace.

PRINCIPAL ACCOUNTABILITIES:

JOB REQUIREMENTS:


Commercial Lines Product Development Sr Business Analyst II

POSITION SUMMARY:

The Commercial Lines Product Development Senior Business Analysist II position requires a broad range of expertise related to developing new or enhanced insurance products, pricing and rating strategies, system improvement and functionality, and filing and regulatory compliance in the commercial insurance sector. The Senior Business Analyst II collaborates with various departments, including underwriting, claims, IT, and actuarial to solicit new products and ensure a shared understanding of business requirements and project objectives.
This position currently follows a hybrid work schedule, with three in-office days. Tuesday and Thursday are Company anchor days, and the third day will be worked out with your manager.

PRINCIPAL ACCOUNTABILITIES:

JOB REQUIREMENTS:


Facilities and Mail Services Coordinator

POSITION SUMMARY:

The Facilities and Mail Services Coordinator plays a key role in maintaining the safety, functionality, and operational efficiency of the building and mailroom. This position is responsible for executing preventive maintenance, repairing equipment and building systems, assisting with mailroom operations, and ensuring a clean and safe environment. The role also includes the ability to respond to emergency maintenance calls during off-hours.

PRINCIPAL ACCOUNTABILITIES:

Job Knowledge:

Judgement:

Communication, Relationship Building and Teamwork:

Delivery and Productivity:

Analysis/Business Insight/ Compliance:

Leadership:

Demonstrate ownership of responsibilities and take initiative in identifying and solving facility-related issues.

Serve as a reliable team member by responding to off-hour emergencies as needed.

Maintain high standards of workplace safety and influence others by example.

JOB REQUIREMENTS:

EDUCATION:

High school diploma or equivalent required.

Technical training or certifications in HVAC, electrical, or plumbing a plus.       

EXPERIENCE:       

 Prior experience in facility maintenance or a similar role preferred.

Hands-on experience with mailroom equipment, such as inserters and mailing machines, is advantageous.

SKILLS:                      

Proficient in basic plumbing, electrical, and HVAC systems.

Able to operate mailing equipment and sort mail numerically.

Strong troubleshooting and problem-solving abilities.

Physical stamina to perform lifting, climbing, standing, and manual tasks.

Basic computer skills for logging maintenance work.

Effective time management and communication skills.


Subrogation and Adverse Specialist
POSITION SUMMARY:
The Subrogation Specialist is responsible for managing a caseload of outgoing subrogation claims, with a primary emphasis on outgoing subrogation, and maximizing recovery on auto and property files of varying complexity and value. The role includes support of subrogation recoveries approximately 70% of the time, with the remaining 30% focused on adverse subrogation response and mitigation efforts. This position requires strong investigative and negotiation skills, attention to legal and procedural details, and the ability to communicate effectively with internal and external parties.
PRINCIPAL ACCOUNTABILITIES:
Job Knowledge:
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Apply a thorough understanding of subrogation laws, comparative negligence, industry regulations, and CMR rules for outgoing subrogation claims.
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Maintain current knowledge of legal and procedural standards related to property and auto claim recovery.
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Review adverse subrogation demands, evaluate supporting documents, and assess exposure in accordance with policy language and legal liability.
Judgement:
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Determine subrogation potential and evaluate recovery prospects based on liability, damage, and comparative fault.
-
Establish appropriate negotiation strategies to maximize recoveries while balancing risk and resolution costs.
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Recognize when to involve legal counsel and escalate files for arbitration or litigation support.
Communication, Relationship Building and Teamwork:
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Maintain clear and professional communication with insureds, agents, external carriers, and legal counsel.
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Coordinate with internal claims, legal, and subrogation team members to ensure efficient file handling and unified recovery efforts.
Respond promptly and appropriately to inquiries and maintain accurate documentation to support communication and claim outcomes.
Delivery and Productivity:
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Manage a workload of outgoing subrogation files across various levels of complexity and value.
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Meet cycle time standards through consistent, proactive file handling.
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Use diary and case management systems to track deadlines, follow-ups, and recovery actions.
Analysis/Business Insight/ Compliance:
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Examine accident scenarios, determine liability distribution, and identify potential obstacles to recovery.
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Participate in arbitration responses and panel reviews for disputed subrogation claims.
-
Adhere to internal guidelines, legal standards, and compliance procedures for documentation and claim handling.
Leadership:
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Demonstrate ownership of claim outcomes and take initiative in driving recovery strategy.
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Crosstrain and provide support on adverse subrogation and mitigation files when needed.
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Contribute to departmental improvement initiatives and audits with accuracy and insight.
-
JOB REQUIREMENTS:
EDUCATION:
- Bachelor’s Degree preferred
-Industry certifications (e.g.) AIC) preferred
-RI and CT Adjuster’s Licenses required
EXPERIENCE:
- Minimum of 3 years of auto claims handling experience
- Subrogation experience preferred, particularly in outgoing recovery efforts.
SKILLS:
-Excellent negotiation, analytical, and communication skills
-Manage a high volume of files independently and efficiently.
-Strong organizational skills and attention to detail.
-Proficiency in claims and office software systems.