Payment Specialist (30 hours per week)

Position Summary

Work within the Accounting department to ensure premium payments and other disbursements are timely and accurate. Apply premium payments through data entry and lockbox image processing methods. Utilize online banking and PayPilot programs for cash management including; positive pay and stop payments. Review daily reports to confirm policy updates and process necessary adjustments. Support all billing and receivable functions and assist with any special accounting projects.

Principal Accountabilities

•Operate the Itran remittance processor including the end of day process and reporting.
•Prepare payments for entry using lockbox, image processing and WINS application methods
•Facilitate the direct mailing of claims checks with enclosures
•Prepare for deposit and review; Agency and Subrogation checks
•Open and distribute department mail, accept payments at reception area or drop box..
•Stop payment and Positive Pay functions within Pay Pilot & Treasury Connect databases
•Assess returned checks, for forwarding, application, void or escheat status.
•Prepare correspondence addressing billing status changes resulting from payment returns or incomplete enrollment forms.
•Complete check requests for return premium differences and mortgage returns.
•Use spreadsheets, including import/export functions, to monitor and report exceptions.
•Follow an approval process for accepting late payments and detail activity using notepad.
•Regular review and research of unapplied cash and policies on hold for timely application.
•Contact other departments or agents to resolve problems.
•Assist in department workflow, recycling and special projects as necessary.


Education & Experience

Bachelor's Degree
Related work experience a plus

Strong analytic and problem-solving skills
Strong written and verbal communication skills
Ability to prioritize and work in a team environment

Customer Service Representative

Career Opportunity

The Customer Service position provides an exciting and challenging opportunity to work in a dynamic and fast-paced Customer Service environment. 

The Customer Service Representative will excel in customer service, directly impacting our customers and agents demonstrating a true commitment to customer service excellence through positive, effective, and diplomatic oral and written communication skills. Knowledge of company billing, claims, and underwriting procedures is required.  Candidate has the ability to defuse negative situations with professionalism and maturity. 

The Company is willing to train candidates that the meet the education and experience required through on the job training and our fully funded Tuition Reimbursement program.

Additional Responsibilities

  • Resolves problems that require judgment based on company guidelines and philosophies in a timely manner
  • Capable of analyzing information presented and making decisions based on company guidelines
  • Initiates changes and corrections based on customer requests
  • Researches and analyzes billing, claims, and underwriting issues
  • Identifies trends and reports items to appropriate management
  • Applies knowledge of company processes to explain requirements to callers
  • Does not include all responsibilities that may be required to complete the job requirements for this position

Education & Experience

  • Desired candidates will have 4 year work related Degree preferred.
  • Prior work experience in customer service is preferred.

Quincy Mutual is committed to giving back to the community. Together with our employees and charitable partners, we strive to make a positive impact on the community.

Resumes and inquiries may be submitted:
via email to:

via fax to:

via mail to:
Quincy Mutual Fire Insurance Company
Attn: Human Resources
P.O. Box 690392
Quincy, MA 02269-0392

Thank you for your interest in working for Quincy Mutual. We are an Equal Opportunity Employer.