OPEN POSITIONS


BODILY INJURY ADJUSTER

POSITION SUMMARY:

Under management’s supervision, the Bodily Injury Adjuster is responsible for the investigation, evaluation, negotiation, and settlement of automobile bodily injury claims.  The Bodily Injury Adjuster is also responsible for handling collision, rental, physical damage, and adverse subrogation claims associated with the bodily injury claims.   The position requires the ability to assess liability and identify potential exposures covered under the Automobile Insurance Policy which arise out of automobile accidents. 

PRINCIPAL ACCOUNTABILITIES:

Under limited supervision, the bodily injury adjuster handles bodily injury claims  arising under commercial and personal automobile policies, including conducting detailed investigations of automobile bodily injury liability claims, conducting interviews, analyzing information in ISO/AIB databases, conducting and/or directing field investigations, assessing medical documentation, evaluating automobile bodily injury  claims, processing property damage and rental claims, negotiating settlements, identifying and investigating coverage issues, identifying exposures, adjusting reserves, assessing liability including comparative negligence, recognizing subrogation opportunities, complying with claims handling best practices, identifying potential fraudulent claims for referral to the Special Investigation Unit. 

JOB REQUIREMENTS:

EDUCATION:

Four-year college degree preferable.

The position requires that the bodily injury adjuster obtain state adjuster licenses for the states of Rhode Island and Connecticut and other states as may be required.

EXPERIENCE:

Minimum 3 to 5 years’ experience working as a bodily injury adjuster with some property damage adjusting experience preferred.

SKILLS:

Strong written and verbal communication and negotiation skills required, along with professional letter writing ability.   Must be reliable and have a high level of initiative and self-motivation.  Must be well organized and possess analytic and computer skills with the ability to prioritize and multi-task.


SENIOR ACCOUNTANT

POSITION SUMMARY:

Accounting responsibilities, which contribute to and support the general accounting and financial and tax reporting requirements of Quincy Mutual Group. Responsibilities are varied in complexity and include financial statements, balance sheet and profit and loss reconciliations and analysis, company close and management reporting, as well as support of federal and state reporting for insurance companies and other legal entities in the Group. In addition, oversight and support of Accounts Payable function, including but not limited to, proper coding to G/L of vouchers, 1099-M reporting, and use tax filings.

PRINCIPAL ACCOUNTABILITIES:

•Balance Sheet and Income Statement account reconciliations and analysis. Provide explanations for unusual and/or inconsistent trends
•Prepare and analyze Statutory and GAAP financial statements, reports and supporting schedules utilizing a broad knowledge of accounting principles and procedures
•Understand how information flows through the financial systems to prepare, input and/or review general ledger entries and accounts payable detail
•Corporate underwriting expense exhibit including accruals and allocations among business units
•Treasury Services and Reporting
•Payroll and employee benefits funding and reconciliation
•Investment accounting, reporting, compliance and performance review ensuring the integrity of investment database for compliance with statutory and tax guidance
•Accounting and valuation for subsidiary entities, including real estate and insurance agencies
•Board of Directors and Management reporting on a quarterly basis
•Financial reporting to NAIC and other state and regulatory entities
•Support Federal and State Tax Reporting and compliance
•Support the independent audit process; preparing audit schedules and responding to audit inquiries
•Utilize and develop knowledge of accounting systems software, policy management system and other automated processes to support accounting functions.
•Identify, research, recommend, document and execute accounting treatment and policy resolutions to accounting issues as they arise by utilizing available technology and other resources
•Actively participate in continuously assessing the business value and efficiency of the work performed, making suggestions for process improvements and collaborate with others in implementing them
•Foster the development and serve as a technical resource to other cross-functional professionals by sharing expertise and experience through training and/or reviewing their work and providing timely feedback
•Communicate effectively and in a professional manner with management, vendors, banks and co-workers
•This job description is not all inclusive and may include additional duties if needed

JOB REQUIREMENTS:

EDUCATION:
Bachelor’s Degree in Accounting or Finance is required; an MBA or Masters Degree is desirable

EXPERIENCE:
5+ years of related experience demonstrating increasing responsibilities
Broad knowledge of accounting practices and procedures
Understanding of statutory and/or GAAP accounting fundamentals and related financial statements

SKILLS:
Excellent organizational and time management skills with the ability to prioritize multiple projects simultaneously
Demonstrate attention to detail in a fast-paced work environment
Ability to be proactive, self-starter, who understands the details within a much larger context
Proficient with Microsoft Office suite


FRONT DESK/CUSTOMER SERVICE REPRESENTATIVE
POSITION SUMMARY:
The Front Desk/Customer Service Representative is the first impression of the organization. This is a key and highly visible role that requires superb customer service capability, professional phone manner, multi-tasking, excellent verbal and written communication, positive attitude, and a strong work ethic.  Regular responsibilities include answering main line incoming calls, greeting guests, keeping common areas neat, and more.

Key Responsibilities

EDUCATION & EXPERIENCE

College Degree preferred, but high school diploma accepted with 5 years equivalent Customer Service experience.


PROPERTY CLAIM MANAGER

POSITION SUMMARY:

Managing the property claims unit including responsibility for production, quality control, customer service, employee relationships and development.

PRINCIPAL ACCOUNTABILITIES:

  • Assures all property claims are processed in accordance with established company policies, procedures, and applicable state insurance law.
  • Develops, trains, and supervises all property claims unit employees.
  • Establishes and assigns acceptable levels of work to staff members to assure optimum productivity, quality, and customer service.
  • Directs work to independent adjusters and appraisers to assure optimum claim and control of loss adjustment expenses.
  • Resolves disagreements between parties associated with property claims with agents, insureds, adjusters, and attorneys.
  • Initiates company responses to state insurance department inquires.
  • Supervises and/or handles employee, complex and high valued claims within the property claim unit.
  • Handles or delegates all returned company claim checks and checks made payable to the company in a timely fashion.
  • Partner with senior management on catastrophe claims planning and training.
  • Assist senior management with special duties as assigned.
  • Identify and implement process improvements for the benefit of the department and company.
  • Manage scheduling within the unit to maintain appropriate coverage and ensure service levels are maintained.
  • Uphold, support and report on the goals of the unit as set by senior management.

JOB REQUIREMENTS:

EDUCATION:

Four-year college degree or equivalent insurance work experience supplemented by courses in adjusting procedures and building construction. Preference towards pursuing professional claims related designations.

EXPERIENCE:

Five years experience handling all areas of personal and commercial property claims.  One to three years experience supervising a property claims unit.

SKILLS:

  • Considerable knowledge of policies and procedures pertaining to processing claims
  • Ability to implement and monitor internal procedures required to operate and maintain an efficient Property Claim department.
  • Thorough knowledge of personal and commercial property insurance policies, varying laws of contracts and state insurance regulations.
  • Knowledge of building construction, damage appraisal and state insurance laws.
  • Excellent oral and written communication skills; including the ability to deliver nuanced, audience appropriate messages
  • Ability to foster team work and motivate employees to deliver results through one on one coaching and daily interaction.
  • Self-motivated with strong interpersonal, analytical and leadership skill
  


HUMAN RESOURCES BUSINESS PARTNER

POSITION SUMMARY:

The HR Business Partner (HRBP) position is responsible for aligning business objectives with employees and management, and is a critical link between HR and the business. They advise and support managers/leaders on strategic and tactical issues and help them implement high-performing, integrated human resources practices. Provide HR services support to employees and managers in our corporate headquarters and to two off-site locations.  Support will include all aspects of the Human Resource function including talent acquisition, talent development and performance management, benefits and wellness programs, and the provision of information and guidance to employees regarding company policy and procedures and federal and state employment regulations.  The HRBP maintains an effective level of business literacy about the company its midrange plans, and its culture.  Assists with other duties as assigned by the Human Resources Manager and/or Vice President of Human Resources. 

This position requires the ability to balance administrative HR work efficiently and effectively with strategic HR projects/ initiatives.  The HRBP must possess a high level of integrity and professionalism to honor the legal and professional obligations of maintaining strict confidentiality. The HRBP will refer complex issues or potential legal problems to the Human Resources Manager and/or Vice President of Human Resources.

JOB RESPONSBILITIES / REQUIREMENTS:

Talent Acquisition

  • Establish and maintain practices to ensure a positive candidate experience and promote the employer brand
  • Facilitate recruitment activities for all locations, including learning the roles of employees within the Company and the P&C insurance industry
  • Work with department managers to establish and execute recruiting plans
  • Partner with department managers to keep job descriptions current and in compliance with ADA.
  • Maintain internal and external job postings and job applicant tracking
  • Manage employee summer intern program, including making recommendations for program enhancement

Rewards

  • Benefit administration – enrollment and termination
  • Manage all leaves of absences including FMLA, Short Term and Long Term Disability and other leaves.
  • Monitor COBRA compliance and notifications
  • Assist with the completion of compensation studies and benchmarking
  • Collaborate with HR team on wellness initiative

Talent Development and Performance Management

  • Manage employee education programs
  • Partner with HR leadership on developing competency based learning opportunities
  •  Collaborate on the design, development and execution of annual performance review process
  • Manage the talent review process for assigned departments
  • Partner with department leaders on ad hoc talent , performance and change management issues

Employee Engagement

  • Oversite of new employee orientation and on-boarding program including identifying ways to streamline and promote employee self-service
  • Partner with HR leadership on planning employee and management events

Other

  • Maintain the integrity of HR systems and processes and compliance with Federal and State laws
  • Identify opportunities, develop recommendations for and implement HR process improvement, including establishing ways to measure success
  • Provide back-up ADP Payroll processing and other HR processes
  • Asst. HR Manager and Vice President HR with various projects
  • This job description is not all inclusive and may include additional duties if needed

EDUCATION:

  • Bachelor degree in Human Resources, or related field.
  • SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP) credential desired

EXPERIENCE:

  • Minimum 5 years of Human Resources experience with at least two years as a Generalist / HRBP.
  • Experience working with ADP a plus
  • Working knowledge of multiple human resource disciplines, including talent acquisition, benefits, compensation practices, organizational diagnosis, employee relations, talent development, performance management
  • Expected to have knowledge of commonly used concepts, practices and policies, and federal and state regulations within Human Resources

REQUIRED SKILLS/ABILITIES:

  • Excellent verbal / written communication and presentation skills
  • Strong interpersonal, collaboration and customer service skills
  • Excellent project management, prioritization and time management skills with a proven ability to meet deadlines
  • Attention to detail and excellent organizational skill
  • Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies
  • Ability to acquire a thorough understanding of the organization’s hierarchy, jobs, qualifications, employment practices, and the administrative practices related to those factors
  • Strong analytical and problem-solving skills
  • Ability to maintain strict confidentiality and a high level of professionalism
  • Proficient with Microsoft Office Suite, HR Information systems, and internet recruiting tools


PAYMENT SPECIALIST

POSITION SUMMARY:

Work within the Accounting department to ensure premium payments and other disbursements are timely and accurate. Apply premium payments through data entry and lockbox image processing methods.
Utilize online banking and PayPilot programs for cash management including; EFT transaction processing, positive pay and stop payments. Review daily reports to confirm policy updates and process necessary adjustments. Support all billing and receivable functions and assist with any special accounting projects.

PRINCIPAL ACCOUNTABILITIES:

• Operate the remittance processor including the end of day ICL process and reporting.
•  Prepare payments for entry using lockbox, image processing and WINS application methods
•  Enroll customers in EFT, data enter into Paypilot software, imaging and retention of data
•  Facilitate the direct mailing of claims, accounts payable and return premium checks
•  Prepare for deposit and review; Agency and Subrogation checks
• Open and distribute department mail, accept payments at reception area or drop box
•  Stop payment and Positive Pay functions within Pay Pilot & Treasury Connect databases
•  Assess returned checks, for forwarding, application, void or escheat status.
•  Prepare correspondence addressing billing status changes resulting from payment returns or incomplete enrollment forms.
•  Complete check requests for return premium differences and mortgage returns.
•  Use spreadsheets, including import/export functions, to monitor and report exceptions.
• Follow an approval process for accepting late payments and detail activity using notepad.
•  Regular review and research of unapplied cash and policies on hold for timely application.
•  Contact other departments or agents to resolve problems.
•  Assist in department workflow, recycling and special projects as necessary.

JOB REQUIREMENTS:

EDUCATION:
Bachelor’s Degree

EXPERIENCE:
Related work experience a plus

SKILLS:
Strong analytic and problem-solving skills Strong written and verbal communication skills
Ability to prioritize and work in a team environment


PAYROLL/HRIS/BENEFIT ADMINISTRATOR

POSITION SUMMARY:

The Payroll /HRIS / Benefits Administrator is responsible for coordinating and processing bi-weekly payroll and year-end reporting from the main office location for 275+ employees employed at three different companies located in different states and according to the companies’ pay practices, federal and multi-state labor and payroll regulations and standards. Responsible for maintaining accurate employee, benefit, and payroll data on ADP Workforce Now, generating personnel and payroll reports utilizing ADP Reporting and Excel, reconciliation of tax, 401k and benefit data, processing benefits enrollments and changes with vendors, and identifying and implementing process improvements

Will be a team member of the Human Resources department and expected to provide general HR services support to employees and managers on-site and multi-state off-site locations including, but not limited to the provision of information and guidance to employees regarding company policy and procedures and federal and state employment regulations.

This position requires a high level of professionalism to meet the legal and professional obligations of maintaining strict confidentiality. The Payroll, HRIS, and Benefit Administrator will refer complex issues or potential legal problems to the Human Resources Manager and/or Vice President of Human Resources.


JOB RESPONSIBILITIES:

Payroll
• Process three (3) bi-weekly payrolls for Quincy Mutual and subsidiaries.
•  ACA Reporting through ADP.
• Provide reconciliation of payroll and 401(k) Plan.


HRIS
•  Maintain the integrity of the ADP Workforce Now system.
•  Provide QTR employee headcounts reports for board package.
•  Create reports for compensation surveys and other ad hoc report requests.
•  Partner with vendors, HR colleagues and other stake holders on implementing system enhancements,
• Report daily attendance and provide PTO usage reporting


Benefits
•  Ensure timely administration of benefits including– enrollment, termination, and billing
•  Create year-end reporting report to 401k vendor for 415 compliance testing.
•  Provide back-up for COBRA compliance.
•  Provide back-up for FMLA leave documents to employees
•  Monitor Workers Compensation billing and annual audits
•  Provide recommendations for the Wellness program and employee outings.


Other
•  Provide back-up to new employee orientation and on-boarding.
•  Identify opportunities for process improvements and make recommendations for increased efficiency.
•  Assist VPHR and HR Manager with various projects when requested.
•  Ensure compliance with Federal and State laws
• Provide outstanding service to employees and management.
•  This job description is not all-inclusive


EDUCATION:
Bachelor degree in Accounting, Human Resources, or related field or equivalent

EXPERIENCE:
•  Minimum 5 years of consistent Payroll, Benefit, and HRIS Administration
• Experience with multi-state payroll processing a plus
•  Proficiency in working with ADP Workforce Now ADP Reporting a must, including developing custom reports
•  Experience with developing and implementing process improvements
•  Demonstrated familiarity with project management concepts required, experience imp enting new HRIS modules a plus
• Familiarity with commonly-used concepts, practices, and policies, and federal and state regulations within the HR and compensation fields

SKILLS:
•Requires analytical, organizational, and professional interpersonal and communication skills
•Ability to maintain strict confidentiality
•Strong organization and time management skills
•Professionalism and mature sense of accountability
•Knowledge of accounting procedures, i.e., debits and credits
•Excellent written and verbal communication skills
•Detail-oriented and deadline-driven
•The ability to make recommendations to resolve problems and issues


ASSISTANT UNDERWRITER PERSONAL LINES - OPERATION SUPPORT

POSITION SUMMARY:

You will assist our front-line personal lines underwriters and become an intricate component of our progressive team environment. You will evaluate personal auto, property, and liability risks for acceptance or denial following company underwriting guidelines and philosophies and demonstrate skills to ensure company goals are met. You will interact with agents to build positive business relationships and work with other company personnel to accomplish department and company goals.

You will provide operational support to the Underwriting department by processing the entry of homeowners, dwelling fire, personal auto and umbrella applications, endorsements, renewals, and cancellations. You will provide operational support to the personal lines department. This includes all aspects of the processing flow and policy transactions.


RESPONSIBILITIES:

•  Assist underwriters with reviewing and evaluating homeowner, automobile, personal umbrella based on established guidelines and evaluate risks for such items as adequate coverage, type, amount, and location of risks.
•  Assist with processing new business applications, renewals, endorsements, cancellations, reinstatements, and non-renewals.
•  Develop good productive relationships with the assigned agents by providing timely and professional customer service to facilitate the business processes while remembering that we are a service industry and our agents are the customers.
•  Ensure that policy transactions are issued and changes are recorded accurately and promptly by rating and entering transactions for Personal Lines. Such transactions may be quotes, new business, endorsements, cancellations, or renewals.
•  Screen transactions to determine proper processing. Refer to underwriters those transactions that require their attention.
•  Proactively identifies ways to be more efficient, optimize workflow and strengthen user experience.
•  Contribute to effective marketing of the Company products by answering questions, resolve problems.
•  Order and screen miscellaneous reports needed in the rating and underwriting processes, such a Motor Vehicle Reports, loss history reports, credit checks, outside inspections, loss control, etc.
•  Verifies data and performs technical tasks in the data processing function.
•  Examines, revises, approves, and dispatches input and output materials according to established specifications.
•  Handles escalated calls while using good judgment to make sound recommendations.
•  Assist with the training and mentoring of junior team members.
•  Maintain organized and fully documented Underwriting Files and databases on specific customer information and inquiries.

JOB REQUIREMENTS:

EDUCATION AND EXPERIENCE:

•  Bachelor’s degree, or equivalent combination of education and experience
•  Property & Casualty insurance courses preferred
•  Minimum of one year of processing experience/exposure to property and casualty underwriting

SKILLS:

•  Technical competence in underwriting/rating systems a plus
•  Rating knowledge in Personal Lines, Worker’s Comp and Auto, package a plus
•  Knowledge of underwriting guidelines for the transactions within authority limits a plus
•  Excellent written, verbal, and analytical skills are essential
•  Flex communication style to match the customer needs. Diffuses emotional customer situations effectively and recognizes when to escalate.
•  Detail-oriented and ability to multi-task while meeting deadlines and achieving expected levels of quality and accuracy.
•  Ability to adapt to a changing environment and handle multiple priorities
•  Must have mathematical skills and the ability to interpret underwriting instructions accurately; be detail-oriented with good follow-through skills.
•  Ability and willingness to learn a broad range of insurance laws, company policies, and procedures relating to underwriting and operational procedures.
•  Ability to evaluate and identify the information required to make good underwriting decisions is required.
•  Ability to make good judgment and sound recommendations.


CLAIMS REPRESENTATIVE

POSITION SUMMARY:

Responsible for the investigation, evaluation, negotiation and settlement of automobile first party physical damage and third party property damage insurance losses. Initiates contact with injured parties to obtain claim information and establish potential exposure.

PRINCIPAL ACCOUNTABILITIES:

• Evaluates coverage, investigates and determines liability
•  Negotiates and settles property damage claims and applies comparative negligence where   warranted
•  Conducts recorded statement interviews
• Assigns appraisal to damaged vehicles within required time limits
•  Identifies injury exposures
• Refers cases of suspected fraud to the Special Investigation unit
•  Applies knowledge of company processes and procedures to explain requirements to callers
•  Maintains self control in difficult situations
• Communicates over the telephone in a courteous and pleasant manner, projecting confidence with a positive tone
• Handles all returned company claim checks and checks made payable to the company in a timely fashion.

JOB REQUIREMENTS:

EDUCATION:
•  4 year work related degree
•  Insurance coursework desirable – AIC preferred
•  Rhode Island and Connecticut Adjusters Licenses preferred

EXPERIENCE:
•  Minimum of two years handling automobile physical damage claims

SKILLS:
•  Familiar with varying laws of comparative negligence and safe regulations
•  Familiar with window-based PC applications
•  Able to type 50 words per minute.
•  Capable of analyzing information presented and making decisions based on company guidelines Past experience pertaining to the processing of clear liability automobile claims
•  Prior experience of automobile practices in the states of CT, MA, and RI Outstanding oral and written communication skills
•  Superior organizational skills required


Quincy Mutual is committed to giving back to the community. Together with our employees and charitable partners, we strive to make a positive impact on the community.

Resumes and inquiries may be submitted:
via email to:
  talentacquisition@quincymutual.com

via fax to:
617-770-5206

via mail to:
Quincy Mutual Fire Insurance Company
Attn: Human Resources
P.O. Box 690392
Quincy, MA 02269-0392


Thank you for your interest in working for Quincy Mutual. We are an Equal Opportunity Employer.