Accounting Operations Intern

Position Summary:

Quincy Mutual Group is seeking a motivated Accounting Operations Intern to join our team for the summer. This internship is designed for students who possess close attention to detail, a high level of accuracy, good communication skills, and are interested in gaining hands-on experience in the property and casualty insurance industry. The intern will support the operations team in payment application and other related clerical duties, including work on abandoned property escheatment processes. This is an opportunity to learn about the role of operations within the premium accounting area and the impact of providing accurate and timely notices in servicing the products offered.

Principal Accountabilities:

• Prepare Payments: Open and distribute incoming mail using a mail opening machine. Prepare outgoing checks for mailing; confirm check totals and redirect as needed.

• Payment Entry: Using company guidelines, enter and confirm accurate payment application following rules for late payments and returning payments to policyholders. Complete batch posting by balancing work.

• Tax Identification Verification: Use software to confirm tax identification numbers to W-9 data.

• Imaging: Image certificate of mailing and W-9 documents.

• Record and Prepare Correspondence: Document policy activity in notepad and prepare correspondence using form letters.

• Pre-Escheatment Project: Process the void and reissue or reapplication of stale, dated, uncashed checks by following established procedures.

Job Requirements:

• Education: Currently pursuing a bachelor's degree.

• Skills:

  • Close attention to detail.

  • Analytical and organizational skills.

  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

  • Excellent written and verbal communication skills.

• Characteristics:

  • Detail-oriented, with a solid ability to organize and prioritize tasks.

  • Demonstrates a keen interest in the insurance industry and a willingness to learn.

  • Exhibits Quincy Mutual's core values of integrity, accountability, and continuous improvement.

• Availability:

  • Available to work during the summer internship period (approx. June-August).

  • This position requires five days in the office

CL Operations Intern
POSITION SUMMARY:

Provide strong clerical operational support to the underwriting process. Perform routine administrative tasks for Commercial Lines with possible exposure to Personal Lines product transactions, ensuring they are completed accurately and in a timely manner.

PRINCIPAL ACCOUNTABILITIES:

Underwriting Support

• Log and maintain incoming policies in Risk Clearance and the New Business Log.
• Review daily mail for processing.
• Process pre-renewal work to include emailing agents requesting specific renewal information for policies.
• Index incoming transactions and prepare them for processing.
• Review and/or process loss control responses.
• Conduct location valuations:
  • Review policy information and compare it with property cards ensuring information in system is up to date.
  • Send and respond to emails regarding valuations.
  • Create system tasks for underwriters to take appropriate action.
  • Systems used: QOL, LC360, CoreLogic.

Agent Relationships

• Email form emails and respond to questions following underwriting guidelines and direction.

Other Responsibilities

• This job description is not all-inclusive and may include additional duties as required.

JOB REQUIREMENTS:

Education:

• High School Diploma or currently pursuing a Bachelor’s degree, or equivalent combination of education and experience.

Experience:

• Entry-Level

Skills:

• Excellent written and verbal communication and interpersonal skills, including the ability to effectively communicate with internal and external customers in a team environment.
• Experience with Microsoft Office, including Word, Excel, and Outlook.
• Detail-oriented and ability to multi-task while meeting deadlines and achieving expected levels of quality and accuracy.
• Ability to adapt to change in a fast-paced environment and handle multiple priorities.
• Ability to evaluate and identify the information required to make good underwriting decisions.
• Ability to make good judgment and sound recommendations.
• Willingness to learn, apply, and increase knowledge in a broad range of insurance laws, company policies, computer systems, and procedures relating to underwriting and operational procedures.

Process Mapping Claims Department Summer Intern

Overview

We are seeking a motivated Process Mapping Summer Intern to drive innovation and excellence in the operations of the claims department. In this role, you will support the claims team in mapping and analyzing current business processes to identify opportunities for streamlining, automation, and efficiency gains. Your efforts will play a crucial part in laying the groundwork for compliance, as well as integrating AI and automated solutions, by ensuring workflows are well-documented, gaps are identified, and solutions are aligned with business objectives. This internship provides a unique opportunity to gain experience about insurance/claims, process optimization, artificial intelligence integration, and the strategic impact of effective workflow design.

Key Responsibilities

• Process Documentation & Analysis

  • Assist in the development of clear process documentation to facilitate consistency and continuity, and to reduce implementation risks and errors.
  • Assist in creating detailed process maps and flowcharts using tools like Visio, Lucidchart, Panviva, or similar software.
  • Shadow and conduct interviews with department team members to gather process inputs, outputs, and challenges.
  • Record and organize findings in a clear, accessible format.

• Efficiency & Improvement Initiatives

  • Analyze existing workflows to identify inefficiencies, bottlenecks, and redundancies.
  • Support the development of recommendations to streamline processes and improve overall performance.
  • Create gap analysis identifying inefficiencies and areas for improvement in current workflows.

• Automation & AI Readiness

  • Identify steps in the workflow that could benefit from automation or AI-enhanced solutions.
  • Collaborate with cross-functional teams (e.g., Underwriting Operations, Accounting Operations, Claims teams, etc.) to validate opportunities for automation and AI integration.
  • Gather data required for AI model training and ensure data consistency and integrity.

• Collaboration & Reporting

  • Work closely with team members to ensure all documentation is accurate and up to date.
  • Prepare and present regular reports on mapping progress, findings, and recommended actions to leadership teams.
  • Collaborate with cross-functional teams to gather and interpret process-related data.
  • Propose actionable recommendations to optimize existing workflows and enhance productivity.
  • Participate in team meetings as applicable.
• Continuous Learning & Development
  • Stay current on process mapping methodologies, automation trends, and AI concepts.
  • Seek guidance and mentorship from senior colleagues to expand your skill set in process analysis and optimization.

Qualifications

• Education
  oRising junior or senior currently pursuing a bachelor’s degree in industrial engineering, business administration, information systems, project management, or a related field.
• Technical Skills
  o Basic knowledge of process mapping tools (e.g., Microsoft Visio, Lucidchart).
  o Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  o Some familiarity with automation technologies and/or AI concepts is a plus.
• Soft Skills
  o Strong analytical and problem-solving capabilities.
  o Excellent written and verbal communication skills, including the ability to interact effectively with various stakeholders.
  o Detail-oriented with strong organizational skills.
  o Eagerness to learn and adapt in a fast-paced environment.
  o Team player who takes initiative and can work independently when needed.
• Additional Preferences
  o Experience with data visualization tools (e.g., Power BI, Tableau)
  o Previous exposure to process improvement frameworks (Lean, Six Sigma)

Customer Service Representative

Position Overview

The Customer Service Representative (CSR) role offers an exciting and dynamic opportunity to work in a fast-paced environment within the Customer Service Department of a Property and Casualty Insurance Company.
The CSR plays a vital role in building and maintaining strong relationships with customers and agents, ensuring exceptional service through professional, effective, and diplomatic communication. This role directly impacts customer satisfaction and strengthens the company’s reputation.
The ideal candidate will exhibit accountability, teamwork, professionalism, and proactive problem-solving while demonstrating integrity and a commitment to customer service excellence.
Initial training for this role will be onsite. There is an option for a hybrid work schedule when the introductory training period concludes, with in-office days on Tuesdays & Thursdays, with the third day to be discussed with your manager.

Key Responsibilities

• Customer Communication & Support

  • Handle inbound and outbound calls in a professional, courteous, and confident manner.
  • Clearly explain complex insurance concepts to insured customers and agents.
  • De-escalate negative situations with professionalism, patience, and maturity.
  • Ask probing questions to fully understand customer concerns and provide accurate solutions.
  • Build and maintain strong relationships with internal departments to enhance customer support.
  • Manage high-pressure, time-sensitive customer inquiries effectively.

• Product & Policy Knowledge

  • Develop a comprehensive understanding of company billing, claims, and underwriting procedures.
  • Stay informed on policy payment plans and coverage options across different products.
  • Use mathematical reasoning to anticipate policy change outcomes.
  • Identify and resolve billing discrepancies in collaboration with the Accounting Department.
  • Understand claims handling procedures, policy coverages, and endorsements to provide accurate information.
  • Gather necessary claim details to properly handle inquiries or transfer calls efficiently.
  • Assist agents with troubleshooting common quoting issues.
  • Ensure adherence to company policy reinstatement guidelines.
  • Differentiate between company-handled and agency-handled topics to direct inquiries appropriately.
  • Identify potential underwriting or claims process issues and escalate as necessary.

• Problem-Solving & Issue Resolution

  • Independently resolve customer and agent inquiries within company guidelines and service expectations.
  • Analyze trends in customer concerns and report findings to management.
  • Take initiative to identify, recommend, and implement improvements in customer service processes.
  • Adapt to changing policies and procedures, ensuring compliance and best practices.
  • Provide clear and accurate explanations of company processes to customers.
  • Process account changes and corrections based on customer requests.

• Technology & Virtual Communication

  • Proficient in using Microsoft Office Suite and window-based PC applications.
  • Capable of using virtual meeting applications for training, coaching, and collaboration.
  • Comfortable learning and utilizing new systems and technology for customer interactions.
• Professional Development & Team Collaboration
  • Actively participate in training and coaching sessions from management and senior team members.
  • Maintain a team-oriented mindset, offering support to colleagues when needed.
  • Take direction and execute recommendations from management efficiently.

Qualifications

• Education: 4-year degree preferred but not required.
• Experience
  • Prior customer service experience is preferred but not required.
  • At least 2 years of experience using Microsoft Office (Word, Excel, Outlook, etc.).
  • The company is willing to train candidates who meet the education and experience requirements through on-the-job training and our fully funded Tuition Reimbursement Program.
• Skills & Competencies:
  • Excellent verbal communication skills with a positive, customer-focused tone.
  • Strong problem-solving and critical-thinking abilities.

Actuarial Summer Intern

POSITION SUMMARY:

Quincy Mutual Group is seeking a motivated Actuarial Intern to join our team for the summer. This internship is designed for students with analytical and research skills who are interested in gaining hands-on experience in the property casualty insurance industry. The intern will be responsible for conducting market research, documentation, and analysis to support our pricing strategies and decision-making processes. This is an excellent opportunity to learn about insurance products, ratemaking and pricing principles, and the factors influencing the insurance industry.

PRINCIPAL ACCOUNTABILITIES:

• Market Research and Analysis: Conduct comprehensive market research to understand trends, opportunities, and challenges in the personal auto industry. This includes analyzing the changes and developments in inflationary trends related to Auto and Home repair costs, litigation costs, and medical costs to national and regional indexes.
• Research Documentation: Ensure documentation provides a thorough summary of the work completed throughout the internship.
• Data Analysis: Work with the Actuarial team to analyze data related to insurance claims and industry trends. Utilize analytical tools to derive insights that inform business and pricing decisions.
• Project Support: Participate in recurring touchpoints with Actuarial stakeholders to provide and receive feedback on the internship process and adjust as necessary.
• Project Conclusion: Provide a final summary to key stakeholders detailing the work conducted, documentation created, and final recommendations for the company.

JOB REQUIREMENTS:

• Education:
  o Rising Junior or Senior currently pursuing a Bachelor's Degree in Finance, Actuarial Science, Economics, Business Administration, Mathematics, or a related field.
  o Progress towards Actuarial exam completion highly preferred.
• Skills:
  o Strong analytical and research skills.
  o Agile project management experience and skills.
  o Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).
  o Excellent written and verbal communication skills.
• Characteristics:
  o Detail-oriented, with a strong ability to organize and prioritize tasks.
  o Demonstrates a keen interest in the insurance industry and a willingness to learn.
  o Exhibits Quincy Mutual's core values of integrity, collaboration, respect, and service.
  o Promotes and demonstrates accountability and commitment to continuous improvement.
• Availability:
  o Available to work full-time during the summer internship period (approx. June-August).
  o This position follows a hybrid work schedule with four days in the office – Monday thru Thursday. Working on Fridays may be required as needed throughout the internship.

Actuarial Summer Intern- Python Coding

POSITION SUMMARY:

Quincy Mutual Group is seeking a motivated Actuarial Intern to join our team for the summer. This internship is designed for students with computer and data science skills who are interested in gaining hands-on experience in the property casualty insurance industry. The intern will be responsible for understanding and implementing a project to develop regular output using Python coding that will enhance actuarial workflows, documentation, and analysis to support our pricing strategies and decision-making processes. This is an excellent opportunity to learn about insurance products, ratemaking and pricing principles, and the factors influencing the insurance industry.

PRINCIPAL ACCOUNTABILITIES:

• Project Management: Understand and utilize agile process methodologies throughout the development and delivery of the project.
• Project Development – Specifications and Requirement Gathering: Conduct research to understand requirements for the project. Work with actuarial team to understand what is needed and how the project will achieve the various requirements throughout the various phases of the project delivery.
• Project Development – Coding and Documentation: Write Python code to execute the automation of the actuarial work product being developed. Ensure documentation provides a thorough summary of the work completed throughout the internship to have reusable and maintainable code.
• Project Development – Testing and Validation: Develop a testing plan to review and evaluate code and output at each phase of the project. Work with the actuarial team to validate the output is accepted. Properly document the user acceptance testing.
• Data Analysis: Clean raw data and integrate multiple data sources. Work with the actuarial team to analyze large datasets to identify risk factors and policyholder attributes relevant to product being developed.
• Project Support: Participate in recurring touchpoints with actuarial stakeholders to provide and receive feedback on the internship process and adjust as necessary.
• Project Conclusion: Provide a final summary to key stakeholders detailing the work conducted, documentation created, and final recommendations for the company.

JOB REQUIREMENTS:

• Education:
  o Rising Junior or Senior currently pursuing a Bachelor's Degree or Master’s Degree in Computer Science, Information Sciences or Data Science.
• Skills:
  o Python coding experience and skills.
  o Agile project management experience and skills.
  o Strong analytical and research skills.
  o Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).
  o Excellent written and verbal communication skills.
• Characteristics:
  o Detail-oriented, with a strong ability to organize and prioritize tasks.
  o Demonstrates a keen interest in the insurance industry and a willingness to learn.
  o Exhibits Quincy Mutual's core values of integrity, respect, collaboration, and service.
  o Promotes and demonstrates accountability and commitment to continuous improvement.
• Availability:
  o Available to work full-time during the summer internship period (approx. June-August).
  o This position follows a hybrid work schedule with four days in the office – Monday thru Thursday. Working on Fridays may be required as needed throughout the internship.

Assistant General Counsel

POSITION SUMMARY:

The Assistant General Counsel will provide strategic legal support to Quincy Mutual Group, specializing in property and casualty (P&C) insurance. This role involves high-level advisory on legal issues, ensuring compliance with industry regulations, and managing complex litigation and transactional matters. The ideal candidate will have extensive experience in corporate business law, exceptional analytical skills, and the ability to lead and collaborate with various stakeholders.

PRINCIPAL ACCOUNTABILITIES:

• Planning and Delivery
  •Provide timely counsel on regulatory compliance, corporate governance, and risk management.
  •Draft, review, and negotiate contracts, policies, and other legal documents.
  •Assess the legal and financial aspects of proposed deals and transactions to ensure alignment with company goals and risk tolerance.
  •Keep abreast of new legal developments and industry trends and incorporate them into practice, continuously seeking to improve legal processes and outcomes.
  •Oversee and manage significant litigation and regulatory work, coordinating with external legal counsel and internal departments.
  •Provide opinions on coverage issues and participate in claim file round table reviews.
  •Balance multiple high-priority tasks while maintaining performance on daily/cyclical deliverables.
• Business Insight and Analytics
  •Analyze and interpret insurance laws, regulations, and industry trends to guide company strategy.
  •Monitor and adapt to legal and regulatory developments impacting the P&C insurance industry.
  •Conduct comprehensive legal research and provide strategic insights to senior leadership to support business decisions.
• Communication and Relationship Building
  •Establish and maintain strong relationships with internal department stakeholders, including Claims, Underwriting, Compliance, Finance and Human Resources to provide proactive legal guidance.
  •Develop and maintain in-depth relationships with external legal counsel, regulators, vendors, and industry bodies.
  •Communicate complex legal concepts clearly and effectively to senior leaders and non-legal stakeholders.
  •Influence and negotiate with external partners and regulators.
• Judgement
  •Demonstrate sound judgement in complex legal matters, considering the perspective of multiple stakeholders.
  •Take ownership of decisions and their outcomes.
• Leadership
  •Support the General Counsel in developing and implementing legal strategies aligned with company goals.
  •Mentor and develop junior staff, fostering a culture of professional growth and excellence.
  •Ensure that the work of indirect or direct reports is aligned with company goals, strategic objectives, and productivity standards.
  •Uphold the highest standards of legal ethics and integrity, contributing to the company's mission and values.

JOB REQUIREMENTS:

• Experience
  •Minimum of 10-15 years of legal experience in transactional business law, ideally with experience property and casualty insurance.
  •Proven track record of managing complex legal matters, including high-stakes M&A transactions, litigation and regulatory compliance.
  •Experience working with insurance regulators preferred and understanding of regulatory frameworks.
• Education
  •Juris Doctor (JD) from an accredited law school.
  •Admission to the MA state bar and in good standing.
• Skills
  •Strong strategic, analytical, and critical thinking skills.
  •Excellent written and verbal communication and presentation skills.
  •Ability to lead and manage multiple priorities in a fast-paced environment.
  •Proficiency in legal research tools and Microsoft Office Suite.
• Values
  •Commitment to the mission and values of Quincy Mutual Group.
  •Integrity, ethical conduct, and accountability.
  •Collaborative mindset and ability to work effectively in a collaborative environment.

POSITION SUMMARY:

The Director of Human Resources (HR) at Quincy Mutual Group will provide leadership and coaching to support company leaders in achieving corporate objectives and business goals. Reporting to the Vice President of Human Resources, this position is responsible for key HR functions across Quincy Mutual and subsidiary companies including employee total rewards, talent development / performance management, talent acquisition, and HR operations / compliance. The successful candidate will be integral to fostering a positive workplace environment in line with our mission of providing a gratifying and rewarding workplace.

PRINCIPAL ACCOUNTABILITIES:

• Planning and Delivery
  •Drive the achievement of strategic goals by setting and maintaining high performance standards for self and staff.
  •Partner with HR Manager and VP to enhance efficiency and management of monthly, quarterly, and annual deliverables for payroll, benefits programs, audits, and reporting including identifying opportunities to better use technology.
  •Partner with HR Manager to oversee daily administration of the company’s Defined Benefits Retirement Plan and Defined Contribution (401(k)) plans including partnering with outside vendors, ensuring compliance with ERISA/IRS., and facilitating employee communications/training.
  •Direct ongoing talent acquisition activities, promoting efficiency and candidate experience.
• Business Insight and Analytics
  •Assess market competitiveness of compensation and benefits programs, making recommendations for adjustments and implementing changes.
  •Oversee staff compensation processes, ensuring compliance with relevant tax and legal requirements.
  •Identify opportunities to enhance talent development programs or establish new programs to improve employee core competencies and build succession talent pipelines.
  •Evaluate and manage vendor contracts for recruiting, welfare benefit plans, and talent development programs.
  •Understand and be accountable for current department metrics / KPIs used to measure performance. Recommend / develop additional KPIs.
  •Understand and effectively consider the department / company data elements critical to managing workflow in role.
  •Make strategic decisions that drive business results and adapt to changing business needs.
• Communication and Relationship Building
  •Communicate company policies, procedures, and programs to employees and management effectively flexing style and communication channel based on audience.
  •Oversee weekly corporate communication to employees, identifying opportunities to promote engagement and knowledge sharing.
  •Partner with department leaders to build and maintain recruitment and staffing plans to attract top talent, promoting the company’s Employee Value Proposition.
  •Understand the voice of internal customers/stakeholders and proactively share information to drive better outcomes.
  •Provide coaching to leaders and employees to resolve performance management situations.
  •Demonstrate emotional intelligence and deliver difficult messages with empathy and professionalism.
  •Establish and maintain strong relationships with stakeholders and promote effective communication at all levels.
• Leadership
  •Provide strategic and operational guidance on HR programs.
  •Promote and support diversity of thought at a team level and in interactions across the organization.
  •Promote a culture of continuous improvement and learning within the HR team providing regular coaching and feedback.
  
  

JOB REQUIREMENTS:

• Experience
  •10+ years of HR experience including at least 3 years in senior a role, managing a team.
  •Broad HR experience in total rewards, talent acquisition, talent development, payroll and HRIS.
  •Strong operational track record in managing HR programs and strategic planning.
• Education
  •BS/BA in Human Resources, Business Administration, or a related field.
  •Master of Business Administration or Human Resources and SPHR a plus.
• Skills
  •Strong knowledge of payroll/ HRIS, compensation programs, and IRS regulations. And federal and state employment laws (MA and ME).
  •Excellent verbal, written and presentation skills.
  •Strong analytical reasoning and creativity.
  •Experience with MS Office including creating presentations and spreadsheets.
  •Strategic thinking with strong business, analytical, and communication skills.
• Values
  •Ethical behavior and integrity in all situations.
  •Commitment to maintaining a positive workplace environment.
  •Approach work with enthusiasm and determination, demonstrating resilience and persevering through challenges

POSITION SUMMARY:

The Commercial Lines Product Development Senior Business Analysist II position requires a broad range of expertise related to developing new or enhanced insurance products, pricing and rating strategies, system improvement and functionality, and filing and regulatory compliance in the commercial insurance sector. The Senior Business Analyst II collaborates with various departments, including underwriting, claims, IT, and actuarial to solicit new products and ensure a shared understanding of business requirements and project objectives.
This position currently follows a hybrid work schedule, with three in-office days. Tuesday and Thursday are Company anchor days, and the third day will be worked out with your manager.

PRINCIPAL ACCOUNTABILITIES:

• Project Management
  Manage multiple projects with diverse scopes, ensuring timelines and deliverables are met.
  Product Development
  Development of commercial lines insurance products by conducting comprehensive market research, identifying customer needs, and assessing emerging industry trends.
  Collaborate with cross-functional teams, including underwriters, actuaries, claims professionals, and legal/compliance experts, to design and create innovative and competitive commercial insurance products.
  Define product features, coverage options, policy terms, and conditions that align with market demands and company objectives.
  Maintain up to date knowledge of ISO’s rates, rules, forms, to recommend new product or pricing opportunities.
  Stay up to date with commercial lines insurance regulations, compliance requirements, and industry best practices to ensure product designs, pricing strategies, and system configurations adhere to legal and regulatory guidelines.
  Review and approve rate, rule, and form changes to file with the appropriate state insurance department.
  Execute a detailed specification plan to IT for programing changes.
• Pricing Strategies
  Partner with actuarial to develop and implement pricing strategies for commercial lines insurance products, considering risk factors, loss experience, and actuarial analysis.
  Work with actuarial to review analytic models for performance improvement.
  Analyze pricing models, underwriting guidelines, and market competition to ensure profitability targets are met while maintaining competitive pricing.
  Drive the annual scheduled rate reviews and filing implementation.
  Present to underwriting, actuarial, and marketing the necessary price changes by business segment and the market dislocation that may result utilizing the product development rate review model.
• Data Analysis
  Analyze data related to claims, underwriting, losses, and market trends to derive insights and inform product development and pricing decisions.
  Work with actuarial on predictive analytics opportunities to identify patterns, assess risk exposure, and develop pricing strategies.
  Utilize rate models pricing models and tools to support data-driven decision-making.
• Systems
  Assess the effectiveness of existing systems and technology infrastructure used in commercial lines product development, pricing, underwriting, and policy administration. Identify opportunities for system enhancements, process automation, and data integration to improve operational efficiency and accuracy.
  Collaborate with IT teams and vendors to implement system upgrades, integrations, and enhancements, ensuring seamless workflows and data integrity across various systems.
  Collaborate with IT to define test plans, test cases, and test scenarios.
  Participate in system testing, user acceptance testing, and regression testing to ensure the quality of deliverables.
  Analyze and resolve defects or issues identified during testing phases.
  Provide support during implementation, including user training and post-implementation support.
• Strategic Planning
  Drive strategic guidance and insights to senior management based on market research, pricing analysis, and product performance evaluations.
  Collaborate with cross-functional teams to ensure alignment and effective implementation of product development, pricing, and system initiatives.
• Reinsurance
  Develop an understanding of Quincy Mutual’s reinsurance rating, protection, pricing, and contract process of Treaty, CAT, Equipment Breakdown, Cyber and EPLI.
  Deliver requested data to company reinsurance officer.
  Participate in reinsurance meetings.
  Relationship Building and Business Development
  Foster strong relationships with internal and external stakeholders, including executives, underwriters, IT, marketing, vendors, and regulatory bodies.
  Collaborate closely with cross-functional teams to ensure alignment and effective implementation of product development, pricing, and systems initiatives.
  Communicate product updates, pricing strategies, and system enhancements to stakeholders, providing clear and concise information.
• Training
  Communicate product updates, enhancements, and new offerings to internal teams and external stakeholders. Provide training and support to ensure a clear understanding of the product’s features and benefits.
  Provide support during implementation, including user training and post-implementation support.
  Provide training and guidance to end-users on new systems, processes, and tools to ensure smooth adoption and proficiency.
  Create and update BOP manuals and Agent manuals annually.
• Business Insight, Analytics and Process Improvement
  Proficiency in using models and predictive analytics to forecast the impact of rate changes on business profitability and growth.
  Partner with actuarial to utilize advanced data analytics, statistical modeling, and predictive analytics to generate insights and drive informed decision-making. Perform analysis of data related to claims, underwriting, losses, and market trends to identify patterns and opportunities.
  Apply data-driven insights to enhance product offerings, pricing strategies, and operational efficiency.
• Additional Accountabilities
  Assist Product Development Manager in Ad Hoc projects and research outside those responsibilities outlined above.

JOB REQUIREMENTS:

• Education
  •Bachelor’s Degree
  •Professional designation of Chartered Property Casualty Underwriter is preferred.
• Experience
  •10-15 years commercial insurance industry experience in product development, underwriting, or operations fields.
• Skills
  •Strong knowledge of Businessowners, Commercial Auto, and Commercial Package lines.
  •Expertise in underwriting processes, policy forms, and pricing methodologies.
  •Experience analyzing market trends, competitive research, and product performance.
  •Advanced Excel skills, including Pivot Tables and VBA programming.
  •Proficiency with WINS-based systems, rating engines, and data analytics tools.
  •Ability to collaborate with stakeholders and align strategies with business goals.
  •Excellent communication skills to convey complex information and deliver training.
  •Familiarity with insurance laws, regulations, and compliance standards.

POSITION SUMMARY:

The Underwriting Client Specialist I plays a pivotal role in supporting entry-level underwriting responsibilities by facilitating communication between clients and underwriters, evaluating risks, and ensuring timely and accurate review of policy transactions. This position requires a proactive positive individual with strong communication skills, excellent interpersonal expertise, and a commitment to delivering exceptional service to clients and stakeholders. The ideal candidate will build foundational knowledge of insurance as it relates to underwriting, assist in processing tasks as needed, build client relationships, and proactively seek continuous learning opportunities.

*This role supports all underwriting with an immediate focus on Personal Lines.

PRINCIPAL ACCOUNTABILITIES:

• Planning and Delivery
  •Evaluate and analyze insurance applications to determine eligibility and coverage.
  •Process underwriting tasks efficiently, ensuring adherence to deadlines and quality standards.
  •Maintain up-to-date knowledge of underwriting guidelines, company policies, and industry regulations.
  •Become familiar with basic insurance terminology, coverages, and guidelines through training, team and management interaction, course training, and other resources as it relates to underwriting support functions.
  •Develop and apply comprehensive knowledge of systems and production procedures.
  •Learn the fundamental navigation and processing of entry-level responsibilities from internal and external systems.
  •Review Umbrellas to determine underwriting acceptability.
• Business Insight and Analytics
  •Use data-driven system analysis tools to determine risks align with underwriting and organizational goals.
  •Monitor and report on internal-facing department responsibilities.
  •Identify agency trends and opportunities for improving underwriting processes and outcomes.
• Communication and Relationship Building
  •Serve as the primary liaison between agents, underwriters, and other departments within the company ensuring clear and effective communication.
  •Build and maintain strong relationships with clients and internal teams to foster trust and collaboration.
  •Through exposure to the team and management, the objective is to learn about the goals and direction of the business.
  •Provide timely responses to inquiries, ensuring a high level of client satisfaction.
• Leadership
  •Actively contribute to a positive team environment by sharing knowledge and supporting peers.
  •Learn insurance knowledge through mentoring and relevant courses.
  •Demonstrate a commitment to continuous learning and skill development.
  •Uphold the company’s mission and values by conducting oneself with integrity and professionalism.
  
  

JOB REQUIREMENTS:

• Experience
  •Prior experience in a clerical or technical role within insurance operations is preferred but not required.
  •Familiarity with property and casualty insurance products preferred.
  •Prior experience in customer service role.
• Education
  •Bachelor’s degree preferred but not required.
  •Further education/experience in insurance-related fields is an advantage.
• Skills
  •Strong clerical and technical skills.
  •Proficiency in multiple operating systems and rating manuals.
  •Excellent communication and interpersonal skills.
  •Exceptional client support abilities.
  •Ability to prioritize tasks and meet deadlines.
  •Analytical and problem-solving skills.

Position Overview: The Vice President of Information Technology at Quincy Mutual Group reports to the President and CEO and is a key strategic leader responsible for driving the company's technology vision, ensuring IT infrastructure reliability, and safeguarding cybersecurity. This role is instrumental in leveraging innovative technology solutions to enhance operational efficiency, customer experience, and overall business performance. The Vice President of IT will oversee IT governance, regulatory compliance, vendor partnerships, and data-driven decision-making, ensuring technology aligns with Quincy Mutual Group’s mission to adapt to evolving market needs and demographics.

As an Officer of the Company, this leader exemplifies the highest degree of integrity, professionalism, and strategic decision-making. They will act as a trusted advisor to executive leadership, effectively communicating complex IT concepts, fostering cross-functional collaboration, and ensuring IT initiatives drive long-term organizational success. By cultivating a culture of innovation, security, and continuous improvement, the Vice President of IT will play a critical role in maintaining Quincy Mutual Group’s position as a forward-thinking leader in the insurance industry.

Principal Accountabilities:

Planning and Delivery

Infrastructure Management: Oversee the design, implementation, and maintenance of a secure, scalable, and high-performance IT architecture and infrastructure that supports evolving business needs.

Project Management: Drive the execution of complex IT projects, ensuring they are completed on schedule, within scope, and under budget while maximizing business impact both company-wide and for individual departments.

Regulatory Compliance: Establish policies, processes and systems to ensure adherence to industry regulations and data privacy laws, including Division of Insurance Directives and other federal, state, and local mandates.

Business Insight and Analytics

Innovation and Technology Trends: Continuously assess emerging technologies and integrate relevant innovations to maintain Quincy Mutual Group’s competitive edge in the insurance sector.

Cybersecurity and Risk Management: Develop and lead enterprise-wide cybersecurity strategies, implement risk mitigation frameworks to protect sensitive data, and ensure business continuity.

Data-Driven Decision Making: Leverage advanced analytics and business and artificial intelligence tools to enhance operational efficiency, improve customer experience, and drive data-informed decision-making.

Vendor and Stakeholder Management: Cultivate strategic partnerships with technology vendors, ensuring cost-effective solutions that align with business goals while managing contractual relationships and performance expectations.

Communication and Relationship Building

Executive and Stakeholder Communication: Translate complex IT concepts into clear, actionable business strategies, ensuring alignment between technology initiatives and corporate objectives.

Cross-Functional and Stakeholder Collaboration: Work closely with business units to identify technological needs, implementing solutions that enhance workflow automation, data accessibility, customer engagement and improve business outcomes.

Service-Centric Approach: Ensure IT initiatives enhance overall customer, agency partner and employee experience, integrating user-friendly digital solutions to improve stakeholder interactions and service delivery.

Leadership

Strategic IT Leadership: Define and execute a comprehensive long-term IT strategy that aligns with stakeholder needs and business objectives, enhancing productivity and supporting corporate growth.

Team Leadership and Development: Build, mentor, and retain a high-performing IT team, fostering a culture of innovation, collaboration, and continuous professional growth.

Change Management: Champion digital transformation efforts, ensuring seamless adoption of new technologies and best practices across the organization.

Performance and Talent Management: Establish clear performance goals, regularly evaluate team progress, and provide coaching and development opportunities to maximize potential.

Crisis Management and Business Continuity: Design and oversee business continuity and disaster recovery plans along with disaster recovery, ensuring resilience against IT disruptions and cyber threats.

Job Requirements:

Experience:

Minimum 10 years of progressive leadership experience in IT, preferably within the insurance industry.

Proven track record in strategic IT planning, project management, and cybersecurity leadership.

Experience leading digital transformation initiatives and implementing emerging technologies to drive business growth.

Strong background in IT governance, regulatory compliance, and risk management.

Demonstrated success in building and leading high-performing IT teams while fostering a culture of continuous improvement.

Education:

Bachelor’s degree in Computer Science, Information Technology, or a related field required.

Master’s degree in a relevant field or professional certifications (e.g., CISSP, PMP, ITIL) preferred.

Skills:

Strategic leadership with the ability to align technological initiatives with business objectives.

Advanced knowledge of IT infrastructure, cybersecurity, cloud computing, and data analytics.

Exceptional communication and stakeholder management skills, with the ability to convey complex IT concepts to executive leadership.

Strong problem-solving and decision-making skills to address IT challenges and drive innovation.

Expertise in managing large-scale IT projects, from conceptualization to implementation.

Values:

Commitment to integrity, collaboration, respect, and service, in alignment with Quincy Mutual Group’s core values.

Passion for leveraging technology to safeguard the future of policyholders and enhance customer experience.

A forward-thinking, innovative mindset that embraces change and continuous improvement.

This position emphasizes leadership in technology to support and enhance our mission of providing security and benefit to our policyholders while adapting to market changes and fostering a rewarding workplace.

Quincy Mutual is committed to giving back to the community. Together with our employees and charitable partners, we strive to make a positive impact on the community.



Resumes and inquiries may be submitted:
via email to:
talentacquisition@quincymutual.com

via fax to:
617-770-5206

via mail to:
Quincy Mutual Fire Insurance Company
Attn: Human Resources
P.O. Box 690392
Quincy, MA 02269-0392


Thank you for your interest in working for Quincy Mutual. We are an Equal Opportunity Employer.



 
    
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