OPEN POSITIONS


Assistant Underwriter Personal Lines

POSITION SUMMARY:

Assist underwriters in front line underwriting of assigned territory. Evaluate personal auto, property and liability risks for acceptance or denial in accordance with company underwriting guidelines and philosophies. Demonstrate skills to ensure company goals are met. Interact with agents to build positive business relationships. Work with other company personnel to accomplish department and company goals.

PRINCIPAL ACCOUNTABILITIES:

Assist underwriters with reviewing and evaluating new, renewal, and endorsements for homeowner, automobile, personal umbrella, and dwelling policies to determine acceptability based on established guidelines. Evaluate risks for such items as adequate coverage, type, amount, and location of risks.

Communicate with agents via telephone, e-mail, fax, and through written correspondence. Develop good productive relationships with the assigned agents while remembering at all times that we are a service industry and our agents are the customers. Look for ways to be more efficient.

RESPONSIBILITIES:

Ensure that policy transactions are issued and changes are recorded accurately and in a timely manner by rating and/or entering transactions for Personal Lines. Such transactions may be quotes, new business, endorsements, cancellations or renewals.

Screen transactions to determine proper processing. Refer to underwriters those transactions that require their attention; complete transactions directly if within delegated authority limits.

Provide timely and professional customer service to agents to facilitate the processing of business. Communicate as needed with agents to obtain information needed to complete screening and transactions, etc. Contribute to effective marketing of the Company products by answering questions, resolve problems.

•Order and screen miscellaneous reports needed in the rating and underwriting processes, such a Motor Vehicle Reports, loss history reports, credit checks, outside inspections, loss control, etc.
•Perform customer service functions as directed.
•Field inbound phone calls from agents ensuring customer needs are met with the highest standards of quality and timeliness.
•Assist with the processing of new business applications, renewals, endorsements, cancellations, reinstatements and non-renewals.
•Develop relationships with underwriting teammates, co-workers and agents to monitor and maximize quality of submissions.
•Verifies data and performs technical tasks in the data processing function.
•Examines, revises, approves and dispatches input and output materials according to established specifications.
•Handles escalated calls while using good judgment to make sound recommendations.
•Assist with the training and mentoring of junior team members.
•Maintain organized and fully documented Underwriting Files and databases on specific customer information and inquiries.
•Communicate (verbal and written) complex issues in ways that the customer easily understands and can successfully apply the solution.
•Flex communication style to match the customer need. Diffuses emotional customer situations effectively and recognizes when to escalate.
•Summarizes and communicates customer problems effectively to higher tier support and supportability.
•Good verbal and written communication skills.
•Ability to make good judgment and sound recommendations.


JOB REQUIREMENTS:

EDUCATION & EXPERIENCE:
Four year College Degree
Professional designation of Chartered Property Casualty Underwriter is preferred.
Experience in property & casualty insurance with practical exposure to underwriting preferred

SKILLS:

•Excellent written and verbal communication skills are essential.
•Detail oriented and ability to multi-task while meeting deadlines and achieving expected levels of quality and accuracy.
•Financial and technical aptitude.
•Strong learning ability and ability to adapt to change in a fast paced environment.
•Technical competence in underwriting/rating systems.
•Rating and entry expertise in Personal Lines preferred.
•In-depth knowledge of underwriting guidelines for the transactions within authority limits (renewals, endorsements, cancellations, etc.)
•Must have analytical skills and the ability to interpret and execute underwriting instructions accurately; be detail oriented with good follow-through skills.
•Experience with Microsoft Word and Excel is preferred.
•Knowledge of insurance laws, company policies and procedures relating to underwriting is preferred. Ability to evaluate and identify the information required to make good underwriting decisions is required. Incumbent must have good communication skills and interpersonal skills.


Assistant Underwriter Commercial Lines

POSITION SUMMARY:

Assist underwriters in a supportive underwriting capacity to help evaluate and process property and casualty risks. Confirm required information and acceptability in authorized classifications for renewal and new business transactions. Demonstrate strong clerical and technical skills to ensure accuracy and efficiency in our operating procedures while utilizing multiple systems. Identify opportunities to improve productivity and overall processes within the department and assist in the development of these methods. Complete individual tasks in a timely and accurate manner while also contributing to a team environment by accomplishing additional job-related responsibilities.


PRINCIPAL ACCOUNTABILITIES:

•Accurately rate assigned transactions using commercial lines rating manuals and/or available computer systems.
•Issue complete policy declarations and forms according to ISO and Quincy Mutual filings.
•Resolve rating questions and problems within the scope of his/her authority.
•Appropriately code and enter statistical and premium information for new issues, renewals, cancellations, endorsements, and reinsurance transactions into multiple systems.
•Perform test functions in the rating and operations of new systems or system updates per written and verbal instructions.
•Complete quality control checks of assigned product lines.
•Update operation manuals as information is received from various sources.
•Process and mail legal notice transactions for all product lines per state and ISO regulations.
•Receive applications and log information in Excel spreadsheet.
•Assist in training new staff members.
•Review daily mail for processing.
•Order inspection reports and audits as requested by underwriters.
•Review and/or process loss control responses.
•Complete form letters in MS Office and diaries for follow up.
•Answer telephone, assist agents in customer service inquiries and determine information to solicit for call referrals.
•Update and maintain agency list and new business logs.
•Conduct initial review of inspections as received.
•Perform additional responsibilities as required.
•This job description is not all inclusive and may include additional duties if needed.

JOB REQUIREMENTS:

EDUCATION:
4 year College Degree in related field or equivalent experience in Property & Casualty insurance
Professional designation of Chartered Property Casualty Underwriter is preferred.
SKILLS:
•Excellent written and verbal communication and interpersonal skills
•Basic typing skills
•Basic computer knowledge in word processing and excel spreadsheet applications
•Ability to follow well defined procedures with good organizational skills
•Knowledge of insurance terminology necessary to accomplish rating functions and complete necessary policy forms
•Ability to comprehend and utilize commercial insurance rating manuals
•Aptitude to learn and apply knowledge to available computer systems for processing
•Analytical skills to evaluate discrepancies in manually prepared and/or system completed transactions
•Ability to manually rate various insurance coverages using multi-step computations to obtain coverage premiums with consistent accuracy.
•Ability to read, understand and implement written company procedures and insurance regulations
•Strong attention to detail
•Ability to adapt to change in a fast-paced environment


Automobile Claims Representative

POSITION SUMMARY:

Responsible for the investigation, evaluation, negotiation and settlement of automobile first party physical damage and third party property damage insurance losses. Initiates contact with injured parties to obtain claim information and establish potential exposure.

PRINCIPAL RESPONSIBILITIES:

•Evaluates coverage, investigates and determines liability
•Negotiates and settles property damage claims and applies comparative negligence where warranted
•Conducts recorded statement interviews
•Assigns appraisal to damaged vehicles within required time limits
•Identifies injury exposures
•Refers cases of suspected fraud to the Special Investigation unit
•Applies knowledge of company processes and procedures to explain requirements to callers
•Maintains self control in difficult situations
•Communicates over the telephone in a courteous and pleasant manner, projecting confidence with a positive tone

JOB REQUIREMENTS:

EDUCATION:
4 year work related degree.
Insurance coursework desirable – AIC preferred


EXPERIENCE:

Minimum of two years handling automobile physical damage claims

SKILLS:
•Familiar with varying laws of comparative negligence and safe regulations
•Familiar with window-based PC applications
•Able to type 50 words per minute.
•Capable of analyzing information presented and making decisions based on company guidelines
•Past experience pertaining to the processing of clear liability automobile claims
•Prior experience of automobile practices in the state if Massachusetts
•Outstanding oral and written communication skills
•Superior organizational skills required


Associate Automobile Claims Representative

POSITION SUMMARY:

The Associated Auto Claims Representative position provides an exciting and challenging opportunity to work in a dynamic and fast-paced Claims environment.

The candidate will interact directly with customers. In this position, you must be able to analyze information, make decisions based on company guidelines, possess demonstrated professional oral and written communication skills, and have strong technical ability with computer systems. The candidate will gain an understanding of automobile policies in the states of CT, MA and RI.

The Company is willing to train candidates that the meet the education and experience required through on the job training and our fully funded Tuition Reimbursement program.

ADDITIONAL RESPONSIBILITIES:
•Processes first party collision and comprehensive automobile claims
•Processes third party property damage claims
•Evaluates coverage, investigates and determines liability
•Identifies injury exposures
•Refer cases of suspected fraud to the Special Investigation Unit
•Apply knowledge of company processes and procedures to explain requirements to callers
•Handles all returned company claim checks and checks made payable to the company in a timely fashion.
•Does not include all responsibilities that may be required to complete the job requirements for this position.

EDUCATION & EXPERIENCE:
•Desired candidates will have 4 year work related degree
•Prior work experience in customer service is preferred.


Quincy Mutual is committed to giving back to the community. Together with our employees and charitable partners, we strive to make a positive impact on the community.

Resumes and inquiries may be submitted:
via email to:
hr@quincymutual.com

via fax to:
617-770-5206

via mail to:
Quincy Mutual Fire Insurance Company
Attn: Human Resources
P.O. Box 690392
Quincy, MA 02269-0392


Thank you for your interest in working for Quincy Mutual. We are an Equal Opportunity Employer.