Bodily Injury Adjuster
Under management’s supervision, the Bodily Injury Adjuster is responsible for the investigation, evaluation, negotiation,
and settlement of automobile bodily injury claims. The Bodily Injury Adjuster is also responsible for handling
collision, rental, physical damage, and adverse subrogation claims associated with the bodily injury claims.
The position requires the ability to assess liability and identify potential exposures which arise out of automobile
Principal duties include conducting detailed investigations of automobile bodily injury liability claims, including
but not limited, to: conducting interviews, analyzing information in ISO/AIB databases, conducting and/or directing
investigations, familiarity with medical terminology, evaluating automobile bodily injury claims, processing
property damage claims, negotiating settlements, identifying and investigating coverage issues, setting appropriate
reserves, assessing liability including comparative negligence, identifying potential fraudulent claims and referring
matters to SIU.
Four-year college degree or college level insurance courses.
The position requires that the bodily injury adjuster obtain state adjuster licenses for the states of Rhode Island
and Connecticut and any other state as may be required.
Minimum 2 to 5 years experience as a property damage automobile adjuster and, although not required, some bodily injury
Strong written and verbal communication and negotiation skills required. Must be reliable and have a high level
of initiative and self-motivation and possess analytical and computer skills with the ability to prioritize and multi-task.
Associate Auto Claims Representative - Willing to Train
The Associated Auto Claims Representative position provides an exciting and challenging opportunity to
work in a dynamic and fast-paced Claims environment.
The candidate will interact directly with customers.
In this position, you must be able to analyze information, make decisions based on company guidelines, possess demonstrated
professional oral and written communication skills, and have strong technical ability with computer systems. The candidate
will gain an understanding of automobile policies in the states of CT, MA and RI.
The Company is willing to train candidates that the meet the education and experience required through on the job training and our fully funded Tuition
•Processes first party collision and comprehensive automobile claims
•Processes third party property damage claims
•Evaluates coverage, investigates and determines liability
•Identifies injury exposures
•Refer cases of suspected fraud to the Special Investigation Unit
•Apply knowledge of company processes and procedures to explain requirements to callers
•Handles all returned company claim checks and checks made payable to the company in a timely fashion.
•Does not include all responsibilities that may be required to complete the job requirements for this position.
EDUCATION & EXPERIENCE:
•Desired candidates will have 4 year work related degree
•Prior work experience in customer service is preferred.
Assistant Underwriter Commercial Lines
Assist underwriters in a supportive underwriting capacity to help
evaluate and process property and casualty risks. Confirm required information and acceptability in authorized classifications
for renewal and new business transactions. Demonstrate strong clerical and technical skills to ensure accuracy Assisand
efficiency in our operating procedures while utilizing multiple systems. Identify opportunities to improve productivity
and overall processes within the department and assist in the development of these methods. Complete individual tasks
in a timely and accurate manner while also contributing to a team environment by accomplishing additional job-related
•Accurately rate assigned transactions
using commercial lines rating manuals and/or available computer systems.
•Issue complete policy declarations and
forms according to ISO and Quincy Mutual filings.
•Resolve rating questions and problems within the scope of his/her
•Appropriately code and enter statistical and premium information for new issues, renewals, cancellations,
endorsements and reinsurance transactions into multiple systems.
•Perform test functions in the rating and operations
of new systems or system updates per written and verbal instructions.
•Complete quality control checks of assigned
•Update operation manuals as information is received from various sources.
•Process and mail legal
notice transactions for all product lines per state and ISO regulations.
•Receive applications and log information
in Excel spreadsheet.
•Assist in training new staff members.
•Review daily mail for processing.
reports and audits as requested by underwriters.
•Review and/or process loss control responses.
letters in MS Office and diaries for follow up.
•Answer telephone, assist agents in customer service inquiries and
determine information to solicit for call referrals.
•Update and maintain agency list and new business logs.
initial review of inspections as received.
•Perform additional responsibilities as required.
•This job description
is not all inclusive and may include additional duties if needed.
Degree in related field
Professional designation of Chartered Property Casualty Underwriter is preferred.
years experience in the insurance field with an understanding of property and casualty terminology, and underwriting
•Excellent written and verbal communication and interpersonal
•Basic typing skills
•Basic computer knowledge in word processing and excel spreadsheet applications
to follow well defined procedures with good organizational skills
•Knowledge of insurance terminology necessary
to accomplish rating functions and complete necessary policy forms
•Ability to comprehend and utilize commercial
insurance rating manuals
•Aptitude to learn and apply knowledge to available computer systems for processing
skills to evaluate discrepancies in manually prepared and/or system completed transactions
•Ability to manually
rate various insurance coverages using multi-step computations to obtain coverage premiums with consistent accuracy.
to read, understand and implement written company procedures and insurance regulations
•Strong attention to detail
•Ability to adapt to change in a fast-paced environment
Adverse Subrogation Specialist
Responsible for the investigation, evaluation, negotiation and settlement
of a caseload third party claims. In the course of their duties the Adverse Subrogation Specialist works towards mitigating
damages while maintaining high standards of integrity and thoroughness in the handling of their cases.
coverage, investigates and determines liability
•Reviews damage supports submitted by adverse carriers, utilities
•Negotiates compromise settlements when appropriate
•Applies comparative negligence when
•Conducts recorded statement interviews when needed
•Responds to Intercompany Arbitration filings
their verbal and written communications skills to project professionalism and integrity to internal and external contacts
payment of third party claims in a timely manner.
•Maintains a log of mitigation
•Maintains a diary system to
ensure the timely review of files
year college degree
Insurance coursework desirable – AIC preferred
Industry related seminars helpful
Island and Connecticut Adjusters Licenses required
Minimum of two years
handling automobile physical damage claims preferred
Adverse Subrogation and damage mitigation experience preferred
with negotiation skills and application of comparative negligence
Familiar with window-based PC applications
of analyzing information presented and making decisions based on company guidelines
Ability to work independently
as well as in a team environment
Outstanding oral and written communication skills
Superior organizational skills
Quincy Mutual is committed to giving back to the community. Together with our employees and charitable partners,
we strive to make a positive impact on the community.
Resumes and inquiries may be submitted:
via email to:
via fax to:
via mail to:
Quincy Mutual Fire Insurance Company
P.O. Box 690392
Quincy, MA 02269-0392
Thank you for your interest in working for Quincy
Mutual. We are an Equal Opportunity Employer.