OPEN POSITIONS


AUTOMOBILE CLAIMS REPRESENTATIVE

POSITION SUMMARY:

Responsible for the investigation, evaluation, negotiation and settlement of automobile first party physical damage and third party property damage insurance losses.  Initiates contact with injured parties to obtain claim information and establish potential exposure.

PRINCIPAL ACCOUNTABILITIES:

  • Evaluates coverage, investigates and determines liability
  • Negotiates and settles property damage claims and applies comparative negligence where warranted
  • Conducts recorded statement interviews
  • Assigns appraisal to damaged vehicles within required time limits
  • Identifies injury exposures
  • Refers cases of suspected fraud to the Special Investigation unit
  • Applies knowledge of company processes and procedures to explain requirements to callers
  • Maintains self-control in difficult situations
  • Communicates over the telephone in a courteous and pleasant manner, projecting confidence with a positive tone
  • Handles all returned company claim checks and checks made payable to the company in a timely fashion.

JOB REQUIREMENTS:

EDUCATION:

4 year work related degree.

Insurance coursework desirable – AIC preferred

Rhode Island and Connecticut Adjusters Licenses preferred

EXPERIENCE:

Minimum of two years handling automobile physical damage claims

SKILLS:

Familiar with varying laws of comparative negligence and safe regulations

Familiar with window-based PC applications

Able to type 50 words per minute.

Capable of analyzing information presented and making decisions based on company guidelines

Past experience pertaining to the processing of clear liability automobile claims

Prior experience of automobile practices in the states of CT, MA, and RI

Outstanding oral and written communication skills

Superior organizational skills required


SENIOR PROPERTY CLAIMS EXAMINER

POSITION SUMMARY:
Processes claims involving property coverages under personal and commercial lines insurance policies. Ensures claim assignments are completed in accordance with company best practices, and state insurance regulations. Investigates, evaluates, negotiates and makes settlements on higher value or complex property damage claims. Assigns and directs field adjusters and experts to gather information required for coverage analysis and damage assessment. Promptly recognizes coverage issues and takes appropriate action. Ensures claim evaluations and negotiations are documented, and proper payments are issued.

PRINCIPAL ACCOUNTABILITIES:
•Consistent and timely handling of claims.
•Prompt responses to all communications are followed.
•Apply knowledge of company policies, practices and procedures, and state insurance laws.
•Assign adjusters and experts, and review all reports for accuracy and completeness.
•Coverage issues are promptly recognized and appropriate action is taken.
•Case reserves are accurately and promptly set.
•Evaluations, assessments, negotiations are thoroughly documented.
•Proper payments are issued.
•Settlement authority level is observed.
•Files are properly documented and complete.
•Diary procedures are followed.
•Subrogation properly identified and referred.
•Recognize fraudulent activity and refer to Special Investigation Unit.
•Attend and participate in team meetings and special projects as needed.
•Oversight and handling of oil spill losses.
•This job description is not all inclusive and may include additional duties if needed.

JOB REQUIREMENTS:

EDUCATION:
A Bachelor’s Degree or equivalent of directly related to work experience.
Professional development and insurance designations preferred (AIC, ARM, CPCU, etc)
State insurance licensing required.

EXPERIENCE:
Seven or more years of experience in processing complex and highly valued personal and commercial property claims.

SKILLS:
Proven experience handling property claims under Homeowner and Businessowner insurance policies
Knowledge of building construction methods/ techniques, damage appraisal and state building laws
Proficient mathematical and analytical skills
Professional and effective written and verbal communication, with solid problem solving and decision making skills
Familiarity with Xactimate or other estimating software
Proficiency with Microsoft Office (Outlook, Excel, Word, Powerpoint)
Ability to organize and prioritize work and effectively manage time
Effective communications, problem solving and decision making skills
Ability to work extended hours due to weather related events


CUSTOMER SERVICE REPRESENTATIVE

The Customer Service position provides an exciting and challenging opportunity to work in the dynamic and fast-paced Customer Service environment of a Property and Casualty Insurer.
The Customer Service Representative (CSR) will excel in developing relationships, directly impacting our customers and agents, and demonstrate a true commitment to customer service excellence through positive, effective, and diplomatic oral and written communication skills. The ideal candidate has the ability to defuse negative situations with professionalism and maturity. Additionally, the CSR must thrive in a fast faced learning environment and will quickly gain knowledge of company billing, claims, and underwriting procedures. The ideal candidate for this position should have excellent problem solving skills and the ability to resolve issues without escalation. Candidates must be comfortable with / proficient in using virtual meeting applications for the purposes of training, coaching and mentoring from the department manager and other team members.
The Company is willing to train candidates that the meet the education and experience required through on the job training and our fully funded Tuition Reimbursement program.

ADDITIONAL RESPONSIBILITIES:
•Resolves problems that require judgment based on company guidelines and philosophies in a timely manner.
•Initiates account changes and corrections based on customer requests.
•Researches and analyzes billing, claims, and underwriting issues.
•Identifies trends and reports items to appropriate management.
•Applies knowledge of company processes to explain requirements to callers.
Does not include all responsibilities that may be required to complete the job requirements for this position

EDUCATION & EXPERIENCE:
•A 4 year Degree is required.
•At least 2 years of experience using MS Office.
•Prior work experience in a customer service work environment is preferred.


BODILY INJURY ADJUSTER

POSITION SUMMARY:

Under management’s supervision, the Bodily Injury Adjuster is responsible for the investigation, evaluation, negotiation, and settlement of automobile bodily injury claims.  The Bodily Injury Adjuster is also responsible for handling collision, rental, physical damage, and adverse subrogation claims associated with the bodily injury claims.   The position requires the ability to assess liability and identify potential exposures covered under the Automobile Insurance Policy which arise out of automobile accidents. 

PRINCIPAL ACCOUNTABILITIES:

Under limited supervision, the bodily injury adjuster handles bodily injury claims  arising under commercial and personal automobile policies, including conducting detailed investigations of automobile bodily injury liability claims, conducting interviews, analyzing information in ISO/AIB databases, conducting and/or directing field investigations, assessing medical documentation, evaluating automobile bodily injury  claims, processing property damage and rental claims, negotiating settlements, identifying and investigating coverage issues, identifying exposures, adjusting reserves, assessing liability including comparative negligence, recognizing subrogation opportunities, complying with claims handling best practices, identifying potential fraudulent claims for referral to the Special Investigation Unit. 

JOB REQUIREMENTS:

EDUCATION:

Four-year college degree preferable.

The position requires that the bodily injury adjuster obtain state adjuster licenses for the states of Rhode Island and Connecticut and other states as may be required.

EXPERIENCE:

Minimum 3 to 5 years’ experience working as a bodily injury adjuster with some property damage adjusting experience preferred.

SKILLS:

Strong written and verbal communication and negotiation skills required, along with professional letter writing ability.  Must be reliable and have a high level of initiative and self-motivation.  Must be well organized and possess analytic and computer skills with the ability to prioritize and multi-task.


FRONT DESK/CUSTOMER SERVICE REPRESENTATIVE
POSITION SUMMARY:
The Front Desk/Customer Service Representative is the first impression of the organization. This is a key and highly visible role that requires superb customer service capability, professional phone manner, multi-tasking, excellent verbal and written communication, positive attitude, and a strong work ethic.  Regular responsibilities include answering main line incoming calls, greeting guests, keeping common areas neat, and more.

Key Responsibilities

  • Answer the phone in a timely manner and direct calls to the correct departments
  • Greets company visitors as soon as they arrive and connect them with the appropriate party 
  • Maintains security by following procedures, monitoring log book or issuing visitor badges
  • Completing procedures when guest arrive and leave
  • Assists walk-in customers with a courteous and pleasant manner
  • Maintains self-control in difficult situations
  • Accepts packages for company personnel
  • Has the ability to defuse negative situations with professionalism and maturity
  • Maintains fax queue by forwarding to proper personnel in a timely fashion, with particular attention to messages from our night claim telephone line
  • Identifies trends and reports items to appropriate management
  • Does not include all responsibilities that may be required to complete the job requirements for this position

EDUCATION & EXPERIENCE

College Degree preferred, but high school diploma accepted with 5 years equivalent Customer Service experience.


HUMAN RESOURCES BUSINESS PARTNER

POSITION SUMMARY:

The HR Business Partner (HRBP) position is responsible for aligning business objectives with employees and management, and is a critical link between HR and the business. They advise and support managers/leaders on strategic and tactical issues and help them implement high-performing, integrated human resources practices. Provide HR services support to employees and managers in our corporate headquarters and to two off-site locations.  Support will include all aspects of the Human Resource function including talent acquisition, talent development and performance management, benefits and wellness programs, and the provision of information and guidance to employees regarding company policy and procedures and federal and state employment regulations.  The HRBP maintains an effective level of business literacy about the company its midrange plans, and its culture.  Assists with other duties as assigned by the Human Resources Manager and/or Vice President of Human Resources. 

This position requires the ability to balance administrative HR work efficiently and effectively with strategic HR projects/ initiatives.  The HRBP must possess a high level of integrity and professionalism to honor the legal and professional obligations of maintaining strict confidentiality. The HRBP will refer complex issues or potential legal problems to the Human Resources Manager and/or Vice President of Human Resources.

JOB RESPONSBILITIES / REQUIREMENTS:

Talent Acquisition

  • Establish and maintain practices to ensure a positive candidate experience and promote the employer brand
  • Facilitate recruitment activities for all locations, including learning the roles of employees within the Company and the P&C insurance industry
  • Work with department managers to establish and execute recruiting plans
  • Partner with department managers to keep job descriptions current and in compliance with ADA.
  • Maintain internal and external job postings and job applicant tracking
  • Manage employee summer intern program, including making recommendations for program enhancement

Rewards

  • Benefit administration – enrollment and termination
  • Manage all leaves of absences including FMLA, Short Term and Long Term Disability and other leaves.
  • Monitor COBRA compliance and notifications
  • Assist with the completion of compensation studies and benchmarking
  • Collaborate with HR team on wellness initiative

Talent Development and Performance Management

  • Manage employee education programs
  • Partner with HR leadership on developing competency based learning opportunities
  •  Collaborate on the design, development and execution of annual performance review process
  • Manage the talent review process for assigned departments
  • Partner with department leaders on ad hoc talent , performance and change management issues

Employee Engagement

  • Oversite of new employee orientation and on-boarding program including identifying ways to streamline and promote employee self-service
  • Partner with HR leadership on planning employee and management events

Other

  • Maintain the integrity of HR systems and processes and compliance with Federal and State laws
  • Identify opportunities, develop recommendations for and implement HR process improvement, including establishing ways to measure success
  • Provide back-up ADP Payroll processing and other HR processes
  • Asst. HR Manager and Vice President HR with various projects
  • This job description is not all inclusive and may include additional duties if needed

EDUCATION:

  • Bachelor degree in Human Resources, or related field.
  • SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP) credential desired

EXPERIENCE:

  • Minimum 5 years of Human Resources experience with at least two years as a Generalist / HRBP.
  • Experience working with ADP a plus
  • Working knowledge of multiple human resource disciplines, including talent acquisition, benefits, compensation practices, organizational diagnosis, employee relations, talent development, performance management
  • Expected to have knowledge of commonly used concepts, practices and policies, and federal and state regulations within Human Resources

REQUIRED SKILLS/ABILITIES:

  • Excellent verbal / written communication and presentation skills
  • Strong interpersonal, collaboration and customer service skills
  • Excellent project management, prioritization and time management skills with a proven ability to meet deadlines
  • Attention to detail and excellent organizational skill
  • Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies
  • Ability to acquire a thorough understanding of the organization’s hierarchy, jobs, qualifications, employment practices, and the administrative practices related to those factors
  • Strong analytical and problem-solving skills
  • Ability to maintain strict confidentiality and a high level of professionalism
  • Proficient with Microsoft Office Suite, HR Information systems, and internet recruiting tools


Quincy Mutual is committed to giving back to the community. Together with our employees and charitable partners, we strive to make a positive impact on the community.

Resumes and inquiries may be submitted:
via email to:
talentacquisition@quincymutual.com

via fax to:
617-770-5206

via mail to:
Quincy Mutual Fire Insurance Company
Attn: Human Resources
P.O. Box 690392
Quincy, MA 02269-0392


Thank you for your interest in working for Quincy Mutual. We are an Equal Opportunity Employer.